The Lakes at Renaissance Park
Half the reviews praise current staff, especially property manager Jeannette, and note ongoing property upgrades; the other half describe roach infestations, broken air conditioners, and management turnover spanning years. Location near Wells Branch and MetroRail appeal to renters, but repeated reports of failed appliance repairs, unreliable valet trash service, dark unsafe parking, and security gaps suggest persistent operational gaps beneath friendly frontline staff. Pet rent is competitive at $20/month per pet plus $400 one-time fee. Reviewers note lease renewal increases as steep as 30% and highlight the mandatory valet trash charge. Maintenance is inconsistent: some call it prompt; others describe needing multiple requests for basic fixes. The complex is undergoing cosmetic upgrades, but units remain dated without granite or premium finishes.
