Most residents praise the staff warmth, maintenance speed, and upkeep of grounds and pool. Debby and Shawn earned repeated specific mentions for going beyond routine work. Quiet surroundings and resort-style amenities draw returns and lease renewals.
A vocal minority report non-refundable fees and weeks-long delays reclaiming security deposits. Noise carries between units and parking is tight. One resident noted reduced security after a poolside incident. Apartment finishes vary in quality.
Last verified 2026-07-17
As listed on Google.
As published by the business on its own website; not independently verified.
Most residents praise the apartments, amenities, and maintenance team's speed. Staff members Charlize, Lene, and Cornelius get named repeatedly for care and professionalism. The core frustration is office management's avoidance of resident problems, especially noise from neighbors and student tenants, paired with non-functioning gates and sparse visitor parking.
Two years in and residents either love it or find management policies needlessly rigid. The leasing team, particularly Taylor and Claire, earns consistent praise for patience and responsiveness, and maintenance typically fixes issues same-day. But the gated security is more concept than reality: gates frequently malfunction, residents report car break-ins, and management enforces strict balcony and trash-bin rules with steep fines while being slow to address neighbor complaints or security lapses. Water damage from uneven foundations and thin walls are common quiet complaints.
Reserve at Round Rock earns consistent five-star praise for its welcoming leasing team, active community life, and thoughtful staff who follow up with prospective residents. Concerns center on garage pricing that appears to favour new leases over current tenants, and the heated pool amenity being unavailable despite advertising.
Last updated 2026-07-17
