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700 River

Updated 2026-07-17 · 4,853 reviewed · 448 listed · Scored from 187 Google reviews · How we rank ›

4.4(187) 73 composite score See reviews on Google ✓ Google-verified
Apartment Rental Agency
700 River
Service
Apartment Rental Agency
Reviews
187

The honest read

Staff excellence-especially leasing agents Paul and Maleek-makes tours and move-ins memorable; residents consistently praise the building's design, cleanliness, and amenities like the pool and wellness spaces. However, one long-term penthouse resident reported severe defects (flooring gaps, faulty AC, delayed blinds) that went unrepaired for months despite complaints, forced lease extensions, temporary hotel stays at personal expense, and a $100,000 early termination fee when leaving. Another visitor described hostile concierge behavior toward delivery personnel. The 84% five-star rating masks a sharp divide between those who experience excellent service and those who encounter operational and quality failures.

Praised for
  • standout staff (Paul, Maleek, Keaon, Jeff)
  • premium amenities and finishes
  • welcoming service from front desk
  • smooth leasing and move-in process
  • luxury building design and cleanliness
Watch-outs
  • severe construction delays and incomplete units at move-in
  • poor quality control (gaps in flooring, scratched counters, faulty AC)
  • unresponsive maintenance despite repeated complaints
  • aggressive concierge behavior toward service workers
  • excessive early termination fees without compensation
  • inadequate parking and congestion
responsive-managementfriendly-staffclean-facilitiesgreat-amenitiesunresponsive-maintenanceparking-issuesrude-staff
Best for: Renters seeking luxury high-rise living with attentive leasing and concierge staff in Downtown Austin's prime location.
Think twice if: Quality control and maintenance responsiveness may fall short of luxury pricing; verify unit condition and maintenance protocols before signing long-term leases.

What this place gets right

  • exceptional leasing staff (Paul, Maleek, Keaon, Jeff named repeatedly)
  • luxury amenities including infinity pool and wellness spaces
  • prime Downtown Austin location near waterfront and Rainey Street
  • pet-friendly community with high-rise living

Worth knowing

  • Leasing staff Paul Christian and Maleek Eid named by multiple reviewers for professionalism and process management
  • On-site manager Keaon praised for community building
  • Pool staff and security (Jeff) specifically highlighted for guest care
  • One penthouse resident ($20,000/month) reported months-long construction defects (flooring gaps, faulty AC), delayed blinds installation (over 2 months), unrepaired damage, and faced $100,000 early termination fee upon departure
  • Delivery driver reported concierge staff demanded ID and were hostile when parking was limited

Reviews by category

Apartment Rental Agency
Leasing tours and process highly praised; maintenance and quality control failures critical gap for premium pricing.

How it stacks up

  • Rated 4.4 against a 3.99 average across the 436 apartment rental agency businesses listed here.
  • Has more Google reviews than 57% of the businesses in this directory.

What keeps coming up

concierge teamsteam roomskyline viewsinfinity poolguest suitewelcoming staffexpansive wellness spacesimmaculate viewsgrilling areamodern building

How we scored this

How We Score
Star rating 57
Review volume 99
Review recency 100
Review sentiment 46
Profile completeness 100
Verification 30

Rating breakdown

5
157
4
1
3
3
2
6
1
20

Contact

Address
700 River St, Austin, TX 78701
Open in Google Maps
Attributes
offers_online_appointmentshas_onsite_serviceshas_wheelchair_accessible_entrancehas_wheelchair_accessible_parkinghas_wheelchair_accessible_restroomhas_wheelchair_accessible_seatinghas_business_centerhas_elevator

Last verified 2026-07-17

Office hours

Monday
09:00-18:00
Tuesday
10:00-18:00
Wednesday
09:00-18:00
Thursday
10:00-18:00
Friday
09:00-18:00
Saturday
10:00-17:00
Sunday
13:00-17:00

As listed on Google.

Straight from their site

Services listed
Pet-friendly communityResidences and penthousesFloor plans (studios to penthouses)Refined workspacesWellness-focused amenitiesGuided tours

As published by the business on its own website; not independently verified.

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Quick answers

Who should I ask for during a tour?
Multiple reviewers name Paul Christian and Maleek Eid as exceptional leasing agents.
What amenities does the building have?
The property features an infinity pool, steam room, wellness spaces, grilling areas, business center, and guest suites with skyline views.
Is the building accessible?
Yes, 700 River has wheelchair-accessible entrance, parking, restrooms, and seating throughout.

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Last updated 2026-07-17