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Woodstone

Updated 2026-07-17 · 4,853 reviewed · 448 listed · Scored from 121 Google reviews · How we rank ›

4.3(121) 70 composite score See reviews on Google ✓ Google-verified
Student HousingApartment BuildingApartment ComplexApartment Rental Agency
Woodstone
Services
Student Housing, Apartment Building, Apartment Complex
Reviews
121

The honest read

Long-term residents praise Woodstone's quiet setting and the hands-on work of maintenance staff like Rodney and the leasing team led by Elizabeth, who smooth the move-in process. Yet newer and frustrated tenants report serious gaps: A/C failures that persist for weeks, a missing kitchen water heater, unresponsive leasing phones, and noise complaints that management struggles to contain.

The split reflects inconsistent execution. Maintenance responds quickly to requests when contacted, but major system failures (cooling, heating) drag on. Staff turnover and communication breakdowns leave some residents waiting months for promised fixes while others call the complex their home of eighteen years. Pet-friendly amenities draw families, but shared spaces like the laundry room see little upkeep.

Praised for
  • responsive maintenance staff (Rodney, Christian, Erik)
  • friendly, patient leasing office (Elizabeth, Avery, Liz)
  • quiet, peaceful community
  • pet-friendly housing
  • clean facilities overall
Watch-outs
  • unresponsive phone lines and leasing office hours
  • slow repair timelines for major issues (balcony damage, A/C, water heater)
  • noise complaints not resolved effectively
  • dirty laundry room amenity
  • major unit deficiencies (missing water heater, faulty A/C)
responsive-managementpoor-communicationfast-maintenanceclean-facilitiesnoise-issuesfriendly-staffoutdated-units
Best for: Long-term renters and families with pets seeking a quiet location and hands-on maintenance.
Think twice if: Those needing reliable cooling, hot water, or quick leasing office contact; noise sensitivity and older building systems are real concerns.

What this place gets right

  • Fast maintenance response from experienced staff
  • Welcoming leasing team and smooth move-in process
  • Quiet, peaceful setting
  • Pet-friendly with multiple breeds accommodated

Worth knowing

  • Maintenance staff named: Rodney (active in major repairs), Christian (A/C), Erik (fast turnaround), Caesar (reliable)
  • Leasing staff: Elizabeth, Avery, Liz (praised for patience and follow-up)
  • Balcony exterior wall damage unresolved after nine months
  • A/C breakdowns reported as recurring; one unit without kitchen hot water
  • Laundry room rarely deep-cleaned despite being a paid amenity
  • $25 monthly garbage disposal charge disputed

Reviews by category

Student Housing
Quiet setting appeals to students; leasing team praised for first-time renter support
Pet-Friendly Communities
Four pets accommodated and welcomed; amenity actively used and appreciated by families

How it stacks up

  • Rated 4.3 against a 3.96 average across the 217 student housing businesses listed here.
  • Has more Google reviews than 36% of the businesses in this directory.

How we scored this

How We Score
Star rating 50
Review volume 91
Review recency 100
Review sentiment 48
Profile completeness 100
Verification 30

Rating breakdown

5
91
4
6
3
5
2
5
1
14

Contact

Address
4021 Steck Ave, Austin, TX 78759
Open in Google Maps

Last verified 2026-07-17

Office hours

Monday
09:30-17:30
Tuesday
09:30-17:30
Wednesday
09:30-17:30
Thursday
09:30-17:30
Friday
09:30-17:30
Saturday
10:00-14:00
Sunday
Closed

As listed on Google.

Straight from their site

Services listed
one bedroom apartmentstwo bedroom apartmentspet-friendly housing

As published by the business on its own website; not independently verified.

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Quick answers

Are pets allowed?
Yes, pets are welcome. One resident has four pets (two cats, two dogs) living here.
How fast is maintenance?
Maintenance responds quickly once contacted (same-day to weekend requests noted); major system repairs like A/C or balcony work can take weeks or months.
What are the leasing office hours?
Posted hours are 9 AM to 6 PM, but reviewers report inconsistent staffing (lunch breaks not always covered clearly).

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Last updated 2026-07-17