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Waters at Willow Run

Updated 2026-07-17 · 4,853 reviewed · 448 listed · Scored from 236 Google reviews · How we rank ›

4.0(236) 68 composite score See reviews on Google ✓ Google-verified
Student HousingAffordable & Income-Restricted HousingPet-Friendly CommunitiesApartment BuildingApartment ComplexApartment Rental Agency
Waters at Willow Run
Services
Student Housing, Affordable & Income-Restricted Housing, Pet-Friendly Communities
Reviews
236

The honest read

Staff members like Gael, Alma, and Raúl earn strong praise for professionalism and quick problem-solving. The community feels safe and well-maintained. However, the business struggles with its own infrastructure: long waitlists (often six months or more with hundreds ahead), an unreliable AI scheduler that books appointments when offices are closed, and website information that doesn't match reality. Getting a unit here takes patience, and your first interaction with the office can feel dismissive.

Best experience comes after you move in. Maintenance responds fast, apartments are spacious, and residents report feeling secure. Staff handling leasing varies in friendliness, which matters when you're trying to understand if a unit is actually available.

Praised for
  • friendly and professional staff (Gael, Alma, Raúl, Natalia)
  • efficient maintenance and fast service
  • clean, quiet, secure community
  • spacious apartments
  • responsive leasing process when you get through
Watch-outs
  • long waitlists (6-12 months, 200-300+ applicants)
  • AI chatbot Olivia unreliable and outdated
  • website shows units unavailable despite listings
  • office hours confusing or inaccurate online
  • inconsistent staff attitudes during tours
friendly-stafffast-maintenanceclean-facilitiesquiet-communitysafe-neighborhoodpoor-communication
Best for: Students and renters seeking affordable housing in Austin who can navigate a waitlist and plan ahead.
Think twice if: Long waitlists (6-12 months) and unreliable booking systems mean applying here requires patience and direct phone calls rather than online tools.

What this place gets right

  • fast maintenance response
  • respected management staff (especially Gael and Alma)
  • clean and secure community
  • spacious floor plans

Worth knowing

  • Staff members Gael, Alma, Raúl, and Natalia named for excellent customer service
  • AI chatbot 'Olivia' schedules appointments outside office hours and lacks current availability information
  • Website availability listings often don't reflect actual units (long waitlists of 200-300+ applicants)
  • Maintenance completes work orders quickly
  • Weekend office hours appear unreliable or not honored

Reviews by category

Student Housing
Affordable option but expects long waitlist of six months or more.
Affordable & Income-Restricted Housing
Nonprofit model appeals to cost-conscious renters; organization behind it is legitimate.
Pet-Friendly Communities
Dog park available; no complaints about pet policies.
Apartment Building
Units are spacious and maintained cleanly; staff handles requests efficiently.
Apartment Complex
Community is quiet, secure, and well-run once you are a resident.

How it stacks up

  • Rated 4 against a 3.96 average across the 217 student housing businesses listed here.
  • Has more Google reviews than 72% of the businesses in this directory.

How we scored this

How We Score
Star rating 33
Review volume 100
Review recency 100
Review sentiment 48
Profile completeness 100
Verification 30

Rating breakdown

5
147
4
24
3
15
2
8
1
42

Contact

Address
15433 Farm to Market Rd 1325, Austin, TX 78728
Open in Google Maps

Last verified 2026-07-17

Office hours

Monday
08:30-17:30
Tuesday
08:30-17:30
Wednesday
08:30-17:30
Thursday
08:30-17:30
Friday
08:30-17:30
Saturday
10:00-17:00
Sunday
13:00-17:00

As listed on Google.

Straight from their site

Services listed
One-bedroom apartmentsTwo-bedroom apartmentsThree-bedroom apartmentsFitness centerPoolDog park

Credentials claimed:501c3 nonprofit (Atlantic Housing Foundation)

As published by the business on its own website; not independently verified.

Enquire about Waters at Willow Run

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Quick answers

How long is the waitlist?
Six to twelve months depending on unit type, with 200-300+ applicants ahead of you.
Can I book a tour online?
The AI scheduler Olivia often books appointments when the office is actually closed. Call directly to confirm your appointment.
What happens after I move in?
Maintenance responds quickly to work orders. Residents report the community is clean, quiet, and secure.

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Last updated 2026-07-17