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Villas of Mason Hills

Updated 2026-07-17 · 4,853 reviewed · 448 listed · Scored from 44 Google reviews · How we rank ›

4.1(44) 64 composite score See reviews on Google ✓ Google-verified
Luxury & High-Rise LivingSenior & 55+ LivingAffordable & Income-Restricted HousingPet-Friendly CommunitiesGated & Secure CommunitiesFurnished & Corporate HousingStudent HousingApartment BuildingApartment ComplexApartment Rental Agency
Villas of Mason Hills
Services
Luxury & High-Rise Living, Senior & 55+ Living, Affordable & Income-Restricted Housing
Reviews
44

The honest read

Five-star reviews praise the villa-style floor plan, private yards, and fast maintenance from technician John. Several residents note a family-like community feel and walk-ability to nearby shops. However, a cluster of one-star reviews from the past year describe management being hard to reach, slow to resolve complex maintenance issues, and dismissive during hardship requests. Quality appears to vary sharply by management tenure.

Praised for
  • responsive maintenance staff
  • modern finishes and layout
  • quiet, peaceful community
  • ground-floor villa-style units with yards
  • friendly neighbors
Watch-outs
  • unresponsive management
  • delayed maintenance resolution
  • poor communication
  • inconsistent property upkeep
responsive-managementpoor-communicationwell-maintained-groundsunresponsive-maintenancefast-maintenanceclean-facilitiesfriendly-staff
Best for: Couples and quiet-seeking residents who value house-like living without stairs or upstairs neighbors.
Think twice if: Hesitant renters should know management communication and maintenance follow-up have deteriorated; verify current leadership before signing.

What this place gets right

  • ground-floor villa layout with private yard
  • in-unit washer/dryer standard
  • resort amenities including pool and fitness center
  • fast maintenance response when reached

Worth knowing

  • Technician John praised for next-day maintenance response
  • Manager Christin noted as responsive in older reviews; newer complaints cite management changes
  • Income requirement: minimum 3x base rent or cosigner needed
  • All units ground-floor; in-unit washer/dryer included
  • Ice maker repair took nearly five months due to miscommunication and wrong part ordered

Reviews by category

Apartment Complex
Villa layout and amenities praised; management responsiveness has declined sharply in recent years.
Pet-Friendly Communities
ESA application process criticized for requiring Pet Screening not initially disclosed; enforcement concerns raised.

How it stacks up

  • Rated 4.1 against a 3.99 average across the 437 apartment building businesses listed here.
  • Has more Google reviews than 12% of the businesses in this directory.

How we scored this

How We Score
Star rating 37
Review volume 72
Review recency 100
Review sentiment 50
Profile completeness 100
Verification 30

Rating breakdown

5
32
4
2
3
1
2
1
1
8

Contact

Address
3821 N Lakeline Blvd, Leander, TX 78641
Open in Google Maps

Last verified 2026-07-17

Office hours

Monday
09:00-17:00
Tuesday
09:00-17:00
Wednesday
09:00-17:00
Thursday
09:00-17:00
Friday
09:00-17:00
Saturday
Closed
Sunday
Closed

As listed on Google.

Straight from their site

Services listed
1-bedroom villa-style apartments2-bedroom villa-style apartmentsin-unit washer/dryergourmet kitchenprivate patio and gardenresort-style fitness centerclubhousecommunity garden

Credentials claimed:Equal housing opportunity

As published by the business on its own website; not independently verified.

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Quick answers

Are all units ground floor?
Yes; all apartments are ground-floor villa-style units with no upstairs neighbors.
What is the income requirement to apply?
Renters must earn at least 3 times the base monthly rent or provide a cosigner.
Are washer and dryer included?
Yes; in-unit washer/dryer comes standard in all 1- and 2-bedroom units.

Similar apartment complex nearby

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Over four years, some residents report friendly staff and safe, well-maintained grounds. Others describe systemic neglect: fire alarms sounding wrongly for years, widespread pest infestations the contractor refuses to follow up on, unresponsive maintenance staff, and structural damage left unaddressed. Long tenancy suggests stability, but recent complaints cite interpersonal friction with management and persistent building issues affecting health.

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Lakeline Apartments
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Lakeline Apartments

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Guillermo González, the leasing consultant, draws consistent praise for his knowledge and patience through the rental process. Many five-star reviews highlight his attentiveness and willingness to solve problems. However, a sharp divide emerges: residents report critical failures in maintenance response, particularly air conditioning repairs, and recurring problems with community standards, including neighbor behavior and property cleanliness that undermine daily living. Management turnover to Avenue5 has improved office interactions, and amenities like the fitness center and pool are present. Prices are described as reasonable for the area. The core tension is between strong front-desk service and weak follow-through on maintenance-what happens after you sign matters more than the leasing experience.

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Crystal Falls Crossing
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Strong dividends for families and income-conscious renters who prioritize a clean, safe setting and responsive staff-notably Christina and Erica stand out as caring. But security deposit practices and maintenance follow-through are real concerns: tenants report illegal withholding for normal wear and tear, roach infestations left unresolved, and delayed repairs that suggest inconsistent operational discipline.

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Last updated 2026-07-17