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Travis at the Lake

Updated 2026-07-17 · 4,853 reviewed · 448 listed · Scored from 144 Google reviews · How we rank ›

4.3(144) 76 composite score See reviews on Google ✓ Google-verified
Pet-Friendly CommunitiesApartment BuildingApartment ComplexApartment Rental Agency
Travis at the Lake
Services
Pet-Friendly Communities, Apartment Building, Apartment Complex
Reviews
144

The honest read

Most residents praise the staff (named team members Clinton, Angie, Luis, and Kevin) for going beyond typical service, the thoughtful architecture and natural setting on 37 acres, and quick maintenance response. Dog parks, trails, and clean grounds draw pet owners and nature-minded tenants. However, several report surprise fees at move-out, confusing online rent payment, noise bleed between units, and nickel-and-diming charges that feel out of proportion to the $2,000 monthly rent advertised.

Praised for
  • responsive and caring staff
  • smooth leasing and move-in process
  • clean, modern apartments
  • friendly community and neighbors
  • well-maintained grounds and amenities
  • scenic setting on 37 acres
Watch-outs
  • excessive move-out fees and hidden charges
  • poor payment app and processing issues
  • thin walls and noise between units
  • gate key fob and sensor issues
  • quality concerns (plastic cabinets despite luxury pricing)
responsive-managementfriendly-staffwell-maintained-groundsnoise-issueshidden-feesclean-facilitiesgreat-amenities
Best for: Pet owners and nature lovers seeking a community atmosphere and attentive management.
Think twice if: Concerned about move-out costs, fine-print fees, or noise between units in a complex priced at luxury levels.

What this place gets right

  • 37 acres with dog parks and hiking trails
  • responsive, named management team (Clinton, Angie, Luis, Kevin)
  • thoughtful modern architecture and natural setting
  • strong community feel despite size

Worth knowing

  • Staff named: Clinton, Angie, Luis (maintenance), Kevin (maintenance), Oscar, JD
  • Dog parks and hiking trails on property
  • 37 acres of Hill Country landscape
  • Welcome box provided at move-in
  • Leasing process includes walk-through before resident arrival
  • Payment app described by residents as 'archaic' and prone to timeouts

Reviews by category

Pet-Friendly Communities
Dog parks and trails highly praised; a key draw for pet-owning residents.
Apartment Building
Modern, clean units with good maintenance response, but thin walls between units reported as a noise issue.
Apartment Complex
Large property (37 acres, smaller unit count) that residents feel functions as a tight-knit community.
Apartment Rental Agency
Leasing team (Clinton, Angie, Oscar) and process praised for professionalism and warmth, though payment setup and move-out billing cause friction.

How it stacks up

  • Rated 4.3 against a 3.99 average across the 325 pet-friendly communities businesses listed here.
  • Has more Google reviews than 44% of the businesses in this directory.

How we scored this

How We Score
Star rating 50
Review volume 94
Review recency 100
Review sentiment 63
Profile completeness 100
Verification 30

Rating breakdown

5
114
4
2
3
6
2
3
1
19

Contact

Address
2208 Ranch Rd 620 N, Austin, TX 78734
Open in Google Maps

Last verified 2026-07-17

Office hours

Monday
09:00-18:00
Tuesday
09:00-18:00
Wednesday
09:00-18:00
Thursday
09:00-18:00
Friday
09:00-18:00
Saturday
10:00-17:00
Sunday
13:00-17:00

As listed on Google.

Straight from their site

Services listed
Apartments for rentPet-friendly community

As published by the business on its own website; not independently verified.

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Quick answers

Do you have dog amenities?
Yes. The property includes dog parks and hiking trails on its 37 acres.
What is the rent for a one-bedroom?
Reviewers mention $2,000 per month for a one-bedroom apartment.
Can I expect response from maintenance?
Residents report quick maintenance response; staff are named (Luis, Kevin) and described as attentive and helpful.

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Meritage delivers resort-caliber amenities, spacious townhomes, and genuinely friendly staff who respond quickly to maintenance requests. The fitness center, pool, and lake views win consistent praise from long-term residents who describe a strong community feel. But the complex has real durability problems. Reviewers report noise bleeding through walls, pest infestations (rodents, cockroaches, scorpions), outdated appliances that fail in clusters, and staff who handle complaints dismissively or rudely. Parking is tight; the property tows cars parked near the main building. The building itself dates to 2002 and shows its age.

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Ellwood at Lake Travis
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Ellwood at Lake Travis

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Strong leasing team and clean grounds draw residents, but maintenance execution divides them sharply. Praised staff (Maddy, Steve, Israel, Franklin) handle move-ins and urgent repairs smoothly, while pools and facilities stay tidy. However, chronic issues like broken air conditioning lasting months, clogged toilets unfixed for a week, roof collapse ignored, and black mold misremedialed frustrate others. Added fees for WiFi and gate access surprise residents. Gate breaches and car thefts erode the gated-community promise. New residents feel welcomed; long-term ones face a maintenance gap. Some experienced fast help from maintenance; others reported total neglect. Safety perception splits between those who trust the gates and those who've seen break-ins and thefts. Pricing concerns center on utilities, undisclosed charges, and rent creep after move-in.

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Most residents experience attentive staff, fast maintenance fixes, and a calm, community-focused living space where neighbors know each other. Office team members like Melissa, Cassandra, and Elise are named as caring and professional; maintenance responds within hours to requests and works flexibly with residents during lease transitions. However, a small number report serious issues: one resident dealt with a patio leak for six months and faced an unexpected collection fee after breaking their lease, while another complained of slow maintenance response and poor appliance durability. Pet owners note limited grassy areas despite marketing gourmet kitchens and resort amenities.

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Last updated 2026-07-17