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The Southbrook

Updated 2026-07-17 · 4,853 reviewed · 448 listed · Scored from 193 Google reviews · How we rank ›

4.5(193) 80 composite score See reviews on Google ✓ Google-verified
Pet-Friendly CommunitiesFurnished & Corporate HousingLuxury & High-Rise LivingStudent HousingSenior & 55+ LivingAffordable & Income-Restricted HousingGated & Secure CommunitiesApartment BuildingApartment ComplexApartment Rental Agency
The Southbrook
Services
Pet-Friendly Communities, Furnished & Corporate Housing, Luxury & High-Rise Living
Reviews
193

The honest read

Most residents praise the Southbrook's clean grounds, resort-style pool, and staff responsiveness. Leasing associates like Kyli, Anthony, Jazmin, and Amador earn consistent mention for patience and clear communication during tours and move-in. Maintenance typically responds promptly, and community events keep residents engaged.

However, a small number report serious lapses: bugs and uncleaned units on move-in, repeated AC failures left unresolved, and one incident of a leasing agent refusing a tour. These issues appear concentrated in specific periods or staff moments rather than systematic, but they contradict the otherwise positive experience described by long-term residents.

Praised for
  • friendly and responsive staff
  • professional maintenance team
  • resort-style pool and amenities
  • clean, well-maintained property
  • community events and gatherings
Watch-outs
  • unresponsive management to resident concerns
  • maintenance delays and AC failures
  • unclean move-in conditions
  • staff rudeness during tours
responsive-managementfast-maintenanceclean-facilitiesfriendly-staffsafe-neighborhoodquiet-communitygreat-amenities
Best for: Families wanting long-term stability with strong amenities and friendly staff support.
Think twice if: Move-in cleanliness and AC reliability have failed for some residents, despite otherwise strong reviews.

What this place gets right

  • Extensive resort-style amenities including spacious pool and dog park
  • Named leasing staff known for patient, bilingual customer service
  • Fast, proactive maintenance team
  • Active community events and social programming

Worth knowing

  • Leasing staff: Kyli, Anthony, Jazmin, Amador, Karen, and Jasmine routinely praised for professionalism and bilingual support
  • Maintenance team noted for quick response on filter changes, AC repairs, and general upkeep
  • Trash valet service available
  • Pool and grill areas heavily used for resident gatherings
  • Off-leash dog park on property
  • One resident reported AC failure 5+ times in summer with mold growth; another noted bugs and uncleaned unit on move-in day

Reviews by category

Apartment Building
Leasing staff praised for patience and clear communication; some report unclean or bug-infested move-ins.
Pet-Friendly Communities
Off-leash dog park highlighted as popular amenity; no complaints about pet policies recorded.
Apartment Complex
Resort-style pool and community events draw praise; maintenance responsiveness varies by issue.
Furnished & Corporate Housing
Work-from-home meeting spaces and updated appliances mentioned by leasing staff; limited resident review of these services.

How it stacks up

  • Rated 4.5 against a 3.99 average across the 437 apartment building businesses listed here.
  • Has more Google reviews than 59% of the businesses in this directory.

How we scored this

How We Score
Star rating 63
Review volume 99
Review recency 100
Review sentiment 64
Profile completeness 100
Verification 30

Rating breakdown

5
165
4
4
3
1
2
4
1
19

Contact

Address
260 S Brook Dr, Leander, TX 78641
Open in Google Maps

Last verified 2026-07-17

Office hours

Monday
09:00-18:00
Tuesday
09:00-18:00
Wednesday
09:00-18:00
Thursday
09:00-18:00
Friday
09:00-18:00
Saturday
10:00-17:00
Sunday
Closed

As listed on Google.

Straight from their site

Services listed
Apartment rentalsResort-inspired pool with cabanasSocial kitchen and game roomWork-from-home meeting spacesOff-leash dog parkFitness studio with FitnessOnDemandOutdoor social zones and grill areasCyber cafe and coffee bar

As published by the business on its own website; not independently verified.

Enquire about The Southbrook

Your enquiry goes to the Austin Apartment Reviews Guide team, who will pass it to The Southbrook. We only share your details with providers relevant to your request.

Quick answers

Does The Southbrook have a dog park?
Yes, an off-leash dog park is available on-site.
What amenities does The Southbrook offer?
Their website lists resort-style pool with cabanas, fitness studio, dog park, social kitchen and game room, work-from-home meeting spaces, cyber cafe and coffee bar, outdoor grill areas, and trash valet service.
How quickly does maintenance respond to requests?
Multiple residents report maintenance responds quickly to filter changes, AC repairs, and general maintenance issues, though one resident had repeated AC failures that went unresolved.

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Last updated 2026-07-17