Leasing staff like Michael Osso, Mike, and Leita earn consistent five-star praise for knowledge and warmth during tours and signings. The property itself appeals for its townhome layout, private garages, and clean condition. However, move-out disputes recur: reviewers report inflated cleaning charges, long delays in deposit returns, management silence when contacted, and promotions allegedly misrepresented. One tenant endured heater failure, sink collapse, and spider infestations with limited recourse. Viewing appointments have also been cancelled or delayed repeatedly, frustrating prospective renters.
Escalon's strength lies in first-impression sales and individual staff care. Its weakness is administrative follow-through, especially around lease endings and money owed back to tenants. Renters here consistently advise getting everything in writing and preparing for friction at checkout.
As listed on Google.
As published by the business on its own website; not independently verified.
Twin Flamez Candle Co holds a 5-star rating on Google. Review evidence is limited to one submission; the business sells handmade candles, soaps, face serums, and postpartum care products across central Texas markets and fairs.
Most residents praise the Southbrook's clean grounds, resort-style pool, and staff responsiveness. Leasing associates like Kyli, Anthony, Jazmin, and Amador earn consistent mention for patience and clear communication during tours and move-in. Maintenance typically responds promptly, and community events keep residents engaged. However, a small number report serious lapses: bugs and uncleaned units on move-in, repeated AC failures left unresolved, and one incident of a leasing agent refusing a tour. These issues appear concentrated in specific periods or staff moments rather than systematic, but they contradict the otherwise positive experience described by long-term residents.
Gramercy wins high marks for the leasing team-Zavia, Kelsie, and Stephanie consistently draw praise for warmth and thoroughness during tours and move-in. The community feels modern and spacious, with working gyms and pools. However, residents report serious gaps once they occupy units: maintenance requests stall for weeks, pest and wildlife hazards go unaddressed, and management dismisses safety concerns rather than act. Storage closet lockouts and unclear parking system transitions have frustrated renters, with some paying unexpected towing fees. The thin walls and poor trash chute maintenance add daily friction. Behind the welcoming leasing experience sits frustration. A rattlesnake incident and scorpion infestations triggered minimal response; stairwell damage and uneven floor transitions remained; window repairs and appliance fixes dragged on indefinitely. One resident had management close the account and refuse further discussion of disputed security deposit charges. Staff tone shifts sharply once you move in-described as "catty" by one resident, versus the "sensational" praise during leasing. This gap between promise and follow-through is the real complaint.
Last updated 2026-07-17
