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The Heights at 8721

Updated 2026-07-17 · 4,853 reviewed · 448 listed · Scored from 87 Google reviews · How we rank ›

4.0(87) 64 composite score See reviews on Google ✓ Google-verified
Senior & 55+ LivingApartment BuildingApartment ComplexApartment Rental Agency
The Heights at 8721
Services
Senior & 55+ Living, Apartment Building, Apartment Complex
Reviews
87

The honest read

Staff warmth masks serious underlying issues. Leasing and maintenance teams draw consistent praise for responsiveness and professionalism, yet the property itself suffers from construction defects (mold, sewage backups, electrical shorts), inadequate security infrastructure, and pest infestations that management has struggled to address. Newer residents experience noise and safety concerns that older 55+ tenants say have worsened since the community opened to younger families.

Praised for
  • friendly and attentive staff (Marie, Leslie, Jocelyn)
  • professional maintenance team (David, Jovani)
  • comfortable living for seniors
  • affordable housing option
Watch-outs
  • structural damage: mold, sewage backups, electrical hazards, water leaks
  • poor security: broken gates, malfunctioning key cards, unlocked doors
  • pest problems: roaches, ants
  • inconsistent housekeeping and common area cleanliness
  • noise issues and enforcement gaps
  • communication and coordination failures
friendly-stafffast-maintenancepest-problemsoutdated-unitspoor-communicationunresponsive-maintenance
Best for: Senior residents seeking affordable housing with established quiet community; those who prioritize staff accessibility over building condition.
Think twice if: Prospective renters should inspect units closely for water damage, mold, and electrical issues before signing; security infrastructure and pest control require follow-up before move-in.

What this place gets right

  • dedicated leasing and maintenance staff who respond quickly
  • marketed as 55+ senior community with affordable rents
  • fitness center and swimming pool on-site

Worth knowing

  • Marie praised in multiple reviews for leasing assistance and professionalism
  • Leslie (manager) cited for friendliness and knowledge
  • Maintenance staff David and Jovani specifically noted for responsiveness
  • Reported structural issues: mold infestation, raw sewage backups in bathrooms, electrical outlets sparking, water damage from poor construction
  • Gate code access fails when office closed; key cards cut off randomly
  • Housekeeping noted as infrequent (claimed every 2 weeks, observed 4 times in 3 months)
  • Recent policy shift from 55+ to open occupancy has altered community dynamics and noise levels

Reviews by category

Senior & 55+ Living
Original 55+ demographic reports quieter, friendlier community; new younger residents bring noise and behavior issues that disrupt this environment.
Affordable & Income-Restricted Housing
Application process confusing with high staff turnover; housing itself meets basic needs but shows serious construction quality defects.
Apartment Building
Structural problems (mold, water damage, electrical hazards) and poor access control undermine residents' safety and comfort.

How it stacks up

  • Rated 4 against a 4.14 average across the 127 senior & 55+ living businesses listed here.
  • Has more Google reviews than 26% of the businesses in this directory.

How we scored this

How We Score
Star rating 33
Review volume 84
Review recency 100
Review sentiment 43
Profile completeness 100
Verification 30

Rating breakdown

5
63
4
1
3
2
2
2
1
19

Contact

Address
8721 Eastern Heights Blvd, Austin, TX 78724
Open in Google Maps

Last verified 2026-07-17

Office hours

Monday
09:00-18:00
Tuesday
09:00-18:00
Wednesday
09:00-18:00
Thursday
09:00-18:00
Friday
09:00-18:00
Saturday
10:00-16:00
Sunday
Closed

As listed on Google.

Straight from their site

Services listed
Affordable housingSwimming poolFitness centerSpacious floor plans

As published by the business on its own website; not independently verified.

Enquire about The Heights at 8721

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Quick answers

Is there a gym or pool?
Yes, the business website lists a fitness center and swimming pool on-site.
Can I get tours and leasing help?
Reviewers praise leasing staff (particularly Marie) for welcoming tours and clear answers, though some mention occasional phone tag due to staff coordination issues.
What is the key card replacement fee if mine stops working?
Replacement is $50, though multiple reviewers report key cards cut off randomly without explanation.

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Last updated 2026-07-17