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Terrazzo

Updated 2026-07-17 · 4,853 reviewed · 448 listed · Scored from 223 Google reviews · How we rank ›

3.1(223) 58 composite score See reviews on Google ✓ Google-verified Publishes prices
Student HousingApartment BuildingApartment ComplexApartment Rental Agency
Terrazzo
Services
Student Housing, Apartment Building, Apartment Complex
Reviews
223

The honest read

Terrazzo draws renters for its location near North Austin job centers and transit, along with spacious floor plans. Staff like Joshua earn praise for guiding prospects through options. However, maintenance becomes a chronic problem once you move in: repairs drag months without resolution, pest control goes ignored, and management charges steep move-out fees for damage they never fixed. Rent hides extra charges, and existing tenants pay $500+ more than new ones for the same unit. Security lapses and theft complaints add to a sense that management prioritizes rent collection over resident care.

Recent shift: A pattern of deteriorating sentiment emerges mid-2024: earlier reviews praised location and staff, but by summer and fall repeated complaints about the same unresolved maintenance issues (apartment 1022, window screens, doors, AC) suggest systemic neglect rather than isolated incidents.

Praised for
  • helpful and knowledgeable office staff
  • spacious units with large balconies
  • good location near employment and transit
  • some staff go above and beyond
Watch-outs
  • unresponsive maintenance and long repair delays
  • hidden fees and inflated total rent
  • poor cleaning before move-in
  • pest infestation
  • unsafe community and theft
  • inconsistent service quality
  • dishonest pricing for existing tenants
poor-communicationunresponsive-maintenancepest-problemsoverpricedhidden-feesfriendly-staffparking-issues
Best for: renters prioritizing location over maintenance quality
Think twice if: you need reliable maintenance response, value security, or plan to stay past your lease without unexpected charges

What this place gets right

  • location near Apple, Domain, and CapMetro transit
  • spacious layouts with balconies
  • pet-friendly options
  • engaged leasing staff

Worth knowing

  • Joshua: leasing agent praised for daily responsiveness after move-in
  • maintenance visits yield no fixes: door repairs fail within 10 days, window screens stay broken for 6+ months, AC takes weeks despite urgent heat conditions
  • cockroach infestations reported, minimal pest control response
  • move-out charges of $4,000+ for lease breaks; tenants charged for pre-existing damage

Reviews by category

Student Housing
location suits students near tech employers; maintenance and security concerns outweigh convenience
Apartment Building
spacious units marketed well; management fails to maintain them or respond to tenant reports
Apartment Complex
amenities exist (pool, fitness) but pest and theft issues undermine quality of life
Apartment Rental Agency
leasing office friendly with prospects but service gaps appear immediately after signing

How it stacks up

  • Rated 3.1 against a 3.99 average across the 436 apartment rental agency businesses listed here.
  • Has more Google reviews than 68% of the businesses in this directory.

How we scored this

How We Score
Star rating 0
Review volume 100
Review recency 100
Review sentiment 41
Profile completeness 100
Verification 30

Rating breakdown

5
81
4
36
3
14
2
6
1
86

Contact

Address
8585 Spicewood Springs Rd, Austin, TX 78759
Open in Google Maps

Last verified 2026-07-17

Office hours

Monday
09:00-18:00
Tuesday
09:00-18:00
Wednesday
09:00-18:00
Thursday
09:00-18:00
Friday
09:00-18:00
Saturday
10:00-17:00
Sunday
Closed

As listed on Google.

Straight from their site

Services listed
1 bedroom apartments2 bedroom apartments3 bedroom apartmentsPet friendly apartments
Published prices
Base rent
Up to 1 Month Free

As published by the business on its own website; not independently verified.

Enquire about Terrazzo

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Quick answers

What areas does Terrazzo serve?
They list North Austin, Round Rock, near Highway 183, I-35, and CapMetro Transit. Their main location is Anderson Mill.
What is the actual rent after all fees?
Advertised base rent includes up to 1 month free, but reviewers report garbage, management, and pool maintenance fees push a two-bedroom to around $2,300.
How long are maintenance repairs taking?
Reviewers report window, door, and AC issues waiting 6+ months with repeated visits yielding no fixes. AC repairs took several weeks during summer heat.

Similar apartment complex nearby

Spicewood Springs
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Residents consistently report a well-run complex with responsive staff and swift maintenance. Lydia and her team earn repeated praise for warmth and problem-solving. Maintenance requests often get fixed within hours. The location near HEB, the library, and Highway 183 appeals to families. Spacious units, two or three pools, a tennis court, and a gym anchor an affordable rent package. A small minority flag service issues during lease transitions.

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Summit at Westwood Apartments

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Staff changes in late 2024 brought real momentum: Kayla, Stormy, and Kristy now handle leasing and maintenance with genuine care and speed. Long-time residents and newcomers both praise the apartment quality and Anderson Mill location near top schools. However, the prior ownership's legacy lingers. Tenants report being charged for pest control, valet trash, and pool access during months when none happened; the pool closed all summer 2025, the front gate failed for seven months, and critical repairs like AC and hot water took weeks. Phones go unanswered; deposit returns stall. New management is fixing the culture, but trust remains thin.

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Bridge at Balcones Apartments
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Most residents praise Bridge at Balcones for responsive maintenance that shows up same-day, a staff that genuinely listens, and amenities that justify the rent. A minority report serious issues: one tenant fought roaches after move-in despite reporting them, and another felt ignored about safety concerns and vehicle theft.

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Last updated 2026-07-17