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Promesa Apartments

Updated 2026-07-17 · 4,853 reviewed · 448 listed · Scored from 72 Google reviews · How we rank ›

3.9(72) 63 composite score See reviews on Google ✓ Google-verified
Luxury & High-Rise LivingFurnished & Corporate HousingApartment BuildingApartment ComplexApartment Rental Agency
Promesa Apartments
Services
Luxury & High-Rise Living, Furnished & Corporate Housing, Apartment Building
Reviews
72

The honest read

Staff like Ava and Laura earn consistent praise for quick help and genuine care; maintenance responds fast, and the location near Target, HEB, and trails appeals to pet owners. The real drawbacks are persistent car and mail theft that management addresses only with email notifications, plus marching band and football game noise from the neighbouring high school and middle school that makes morning and evening exits difficult.

Recent shift: A 2-star review from 3 months ago reports a decline under new management: the 5-star reviews praising Ava and Laura span a year or older, suggesting consistency. However, the most recent 5-star review (2 weeks ago) also praises Ava and mentions fair pricing, indicating continuity in staff strength despite security concerns.

Praised for
  • responsive management and staff (Ava, Laura, Juan)
  • fast maintenance response
  • good location near shopping and trails
  • fair pricing for the amenities
Watch-outs
  • frequent car break-ins and mail theft
  • noise from adjacent schools and athletic events
  • poor pool maintenance
  • inadequate security measures
responsive-managementfast-maintenancequiet-communitysafe-neighborhoodpackage-theftparking-issuesnoise-issues
Best for: Pet owners seeking responsive management and quick maintenance near shopping and trails.
Think twice if: Vehicle owners concerned about break-ins, or those bothered by weekday school traffic and marching band noise.

What this place gets right

  • Staff (Ava, Laura, Juan) consistently responsive and helpful
  • maintenance requests handled same-day or next-day
  • proximity to shopping, restaurants, and nature trails
  • resort amenities (pool, dog park, poolside cabana)

Worth knowing

  • Ava and Laura named repeatedly for going above and beyond in leasing and problem-solving
  • Juan praised for maintenance speed
  • Management accommodated relocating resident from third floor to ground floor due to dog mobility
  • Mail room retrofitted with passcode security doors after break-in
  • Weekly dog poop cleanup and sidewalk power-washing noted
  • Six car break-ins between October 2024 and review date
  • Property gates break every few months with weeks-long repair times

Reviews by category

Pet-Friendly Communities
Dog park and grounds appreciated; staff clean up weekly dog poop.
Apartment Complex
Resort amenities praised, but pool regularly filled with bugs and hair.
Apartment Building
Thin walls allow neighbors' noise to carry; marching band and football game noise frequent.

How it stacks up

  • Rated 3.9 against a 4.03 average across the 279 luxury & high-rise living businesses listed here.
  • Has more Google reviews than 21% of the businesses in this directory.

How we scored this

How We Score
Star rating 28
Review volume 81
Review recency 100
Review sentiment 48
Profile completeness 100
Verification 30

Rating breakdown

5
49
4
1
3
4
2
2
1
16

Contact

Address
9415 McNeil Dr, Austin, TX 78750
Open in Google Maps

Last verified 2026-07-17

Office hours

Monday
09:00-18:00
Tuesday
09:00-18:00
Wednesday
09:00-18:00
Thursday
09:00-18:00
Friday
09:00-18:00
Saturday
Closed
Sunday
Closed

As listed on Google.

Straight from their site

Services listed
One-bedroom apartmentsTwo-bedroom apartmentsThree-bedroom apartmentsResort-style swimming poolsPoolside cabanaDog park (ruff resort)Garage parkingCovered parking

Credentials claimed:First apartment community in Austin to be certified green, LEED certified (implied by green certification claim)

As published by the business on its own website; not independently verified.

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Quick answers

What is the location like?
Close to Target, HEB, Home Depot, and Four Points Shopping Centre. Walking distance to nature trails, parks, and near Lake Travis. Across from a high school and middle school, so expect school traffic and noise during mornings, afternoons, and game nights.
How fast is maintenance?
Reviewers report same-day or next-day repair requests. Maintenance is responsive to most issues.
How is security?
The property has gates and covered parking, but reviewers report frequent car break-ins (6 between Oct 2024-present) and occasional mail theft. Management sends email alerts but has not added cameras or overnight security as of recent reviews.

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Staff are notably quick to respond and genuinely friendly, with several long-term residents praising their experience and particular office members by name. The amenities and location appeal to many, yet serious issues surface consistently: mold and pest infestations, aging buildings, thin walls, and enforcement gaps (dog waste, noise, parking). Most troubling are reports of aggressive billing practices years after moveout, with residents claiming damage charges appeared without warning or timely notification, harming credit scores. Reviewers consistently note that locked lease rates exceed what the website advertises, and structural problems like leaky roofs receive only temporary fixes. The community works well for those who land responsive staff and have minimal maintenance needs, but represents a financial and quality gamble for others.

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Last updated 2026-07-17