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Marquis at Treetops

Updated 2026-07-17 · 4,853 reviewed · 448 listed · Scored from 177 Google reviews · How we rank ›

4.4(177) 73 composite score See reviews on Google ✓ Google-verified
Furnished & Corporate HousingStudent HousingApartment BuildingApartment ComplexApartment Rental Agency
Marquis at Treetops
Services
Furnished & Corporate Housing, Student Housing, Apartment Building
Reviews
177

The honest read

On-site staff earn genuine appreciation: maintenance technician Nick and leasing agent Brenda consistently go above and beyond, responding quickly to requests and treating residents like neighbors. The hilltop setting feels removed, with well-maintained grounds, hiking access, and views that justify the location.

However, corporate (CWS Apartments) does not engage with resident complaints. Multiple residents report safety hazards (entrance road geometry causing head-on collisions, unshielded stadium-level lighting in violation of Austin code), prolonged facility breakdowns, and move-out fees charged despite professional cleaning. Management defers to corporate and does not follow up.

Praised for
  • responsive maintenance staff (especially Nick)
  • friendly and helpful leasing office (especially Brenda)
  • well-maintained grounds and property
  • quiet, peaceful setting with nature and views
  • quick turnaround on maintenance requests
Watch-outs
  • corporate management unresponsive to resident concerns
  • unsafe entrance road design and traffic violations
  • exterior lighting violations and light pollution
  • older apartments with poor soundproofing
  • petty move-out charges despite professional cleaning
  • trash compactor failures handled poorly
responsive-managementfast-maintenancefriendly-staffwell-maintained-groundsquiet-communitypoor-communication
Best for: Residents who prioritize on-site staff responsiveness and quiet, nature-filled setting over corporate accountability.
Think twice if: Safety-conscious families should research the entrance road design and unresolved traffic violations; check exterior lighting rules before committing.

What this place gets right

  • Dedicated on-site maintenance and leasing staff (Nick, Brenda, Adrean) highly praised
  • Secluded hilltop location with wildlife, views, and trail access
  • Fast maintenance response times
  • Pet-friendly community

Worth knowing

  • Nick (maintenance) repeatedly praised for warmth, efficiency, and quick response to work orders including same-day ice maker repair
  • Brenda (leasing office) noted for helpfulness and friendliness
  • Adrean (office) mentioned for going above and beyond
  • Hilltop location provides hiking trail access without driving
  • One resident documented unshielded stadium-level exterior lighting in potential violation of Austin City Code Chapter 25-2, Section 2.5
  • Entrance gate design allows vehicles to drive against traffic, with repeated incidents and no safety infrastructure added despite requests
  • Trash compactor breakdown left dumpster at unit windows for over one month without corporate response
  • Move-out fees charged even after professional cleaning (example: $25 for leaves in garage)

Reviews by category

Furnished & Corporate Housing
No specific praise or complaint about corporate housing service in reviews.
Student Housing
No specific praise or complaint about student housing service in reviews.
Pet-Friendly Communities
Website claims pet-friendly community; reviews do not address pet policies or pet-specific concerns.

How it stacks up

  • Rated 4.4 against a 3.99 average across the 437 apartment building businesses listed here.
  • Has more Google reviews than 53% of the businesses in this directory.

How we scored this

How We Score
Star rating 57
Review volume 98
Review recency 100
Review sentiment 46
Profile completeness 100
Verification 30

Rating breakdown

5
142
4
8
3
4
2
3
1
20

Contact

Address
5217 Old Spicewood Springs Rd, Austin, TX 78731
Open in Google Maps

Last verified 2026-07-17

Office hours

Monday
10:00-18:00
Tuesday
10:00-18:00
Wednesday
10:00-18:00
Thursday
10:00-18:00
Friday
10:00-18:00
Saturday
10:00-17:00
Sunday
Closed

As listed on Google.

Straight from their site

Services listed
1 bedroom apartments2 bedroom apartments3 bedroom apartmentspet-friendly community

As published by the business on its own website; not independently verified.

Enquire about Marquis at Treetops

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Quick answers

How fast is maintenance turnaround?
One resident reported a maintenance request submitted in the morning was assessed and fixed the same day (ice maker repair). Multiple reviewers describe maintenance as quick and responsive.
What staff should I expect to interact with?
Leasing office staff include Brenda, Adrean, and others praised for helpfulness. Maintenance is led by Nick, who is consistently described as efficient, pleasant, and respectful across multiple reviews spanning years.
Is this a quiet community?
Yes, reviewers describe it as super quiet and secluded on top of a hill. However, ground-floor units are noted as not very soundproof.

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Last updated 2026-07-17