Staff professionalism divides opinion sharply. Leasing agents like Sterling, Danielle, and Yenni earn repeated praise for thorough tours and genuine helpfulness, but office responsiveness to resident problems is inconsistent. The gym earns consistent compliments for equipment quality and cleanliness.
Management and maintenance create friction. Unit construction is criticized as cheap for the price point; HVAC systems in townhomes cause electric bills to spike. The pool and coffee bar operate sporadically due to staffing gaps. Residents report slow response to requests, difficulty reaching the office by phone, and security gaps including break-ins and vehicle theft. One long-term resident noted two shootings during their stay.
Last verified 2026-07-17
As listed on Google.
As published by the business on its own website; not independently verified.
Residents split sharply on this property: those praising the apartments and individual staff members (Serena, Robert, Lindsey) love the quiet location and fast maintenance, while others report months of unresolved billing disputes, roach infestations, and unresponsive management since RPM took over. The unit itself is worth living in; the office experience is where things collapse.
Leasing staff Gabby and Trilby earn consistent praise for friendliness and attentiveness during tours and early move-in. Amenities, grounds, and sense of community are standouts for many residents. After move-in, service drops sharply: residents report lengthy waits for basic info (gate codes, Ring access), hidden fees appearing on bills, pest problems (ants, roaches, slugs), dog waste left unattended, and a manager described as condescending. Water bills spike due to frequent irrigation. One person went from $1,455 quoted rent to $1,900 actual with undisclosed charges. Billing disputes and poor responsiveness to follow-ups frustrate residents.
Early impressions are polished: amenities shine and certain staff members like Marina and Katie B earn genuine praise for responsiveness and care. However, the experience deteriorates sharply after move-in. Residents report months-long maintenance failures (broken AC, non-working ovens), thin construction that lets neighbor noise and cooking smells through, constant pest problems despite regular cleaning, and management that shifts from welcoming to dismissive once leases are signed. Communication channels become unresponsive. Those who stayed 12+ months describe a decline tied to staff turnover and a perception that management deprioritizes tenant concerns. The application process also draws complaints: undisclosed credit minimums (reportedly 600+), pressure to pay nonrefundable third-party fees instead of standard deposits, and poor follow-up on promised transparency. A few residents praise maintenance responsiveness and friendly office staff, but these positive experiences appear concentrated in the complex's earlier months or tied to standout individuals (Asa, Marina, Katie B). Overall, quality of life and management responsiveness do not align with rental prices.
Last updated 2026-07-17
