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Biltmore at the Park

Updated 2026-07-17 · 4,853 reviewed · 448 listed · Scored from 165 Google reviews · How we rank ›

4.3(165) 72 composite score See reviews on Google ✓ Google-verified
Luxury & High-Rise LivingStudent HousingSenior & 55+ LivingAffordable & Income-Restricted HousingPet-Friendly CommunitiesGated & Secure CommunitiesApartment Rental AgencyApartment BuildingApartment Complex
Biltmore at the Park
Services
Luxury & High-Rise Living, Student Housing, Senior & 55+ Living
Reviews
165

The honest read

Residents split sharply on this property: those praising the apartments and individual staff members (Serena, Robert, Lindsey) love the quiet location and fast maintenance, while others report months of unresolved billing disputes, roach infestations, and unresponsive management since RPM took over. The unit itself is worth living in; the office experience is where things collapse.

Recent shift: RPM management company took over at some point, and multiple reviewers (including one from 2 months ago and one from 7 months ago) explicitly state this transition made things worse, especially billing and communication.

Praised for
  • friendly and responsive staff
  • fast maintenance response
  • quiet location near Austin
  • well-maintained apartments themselves
Watch-outs
  • billing errors and retroactive fees
  • poor communication from management
  • pest issues including cockroaches
  • inadequate ground maintenance and sanitation
responsive-managementpoor-communicationunresponsive-maintenanceclean-facilitiespest-problemsquiet-communityfriendly-staffhidden-fees
Best for: People who value location and quiet living above administrative hassle-free experience.
Think twice if: Billing disputes, pest problems, and unresponsive management have frustrated several long-term residents; expect to document everything in writing.

What this place gets right

  • Staff members praised by name (Serena, Robert, Lindsey)
  • Maintenance responds quickly to repair requests
  • Quiet location, 20 minutes from major shopping and Austin

Worth knowing

  • Staff members praised by name: Serena, Robert, Lindsey, Cristal Martinez-Ontiveros
  • Maintenance team handles requests quickly according to multiple reviewers
  • Cockroach infestations reported in at least two reviews
  • Dog park has artificial turf and reportedly lacks proper commercial sanitizing
  • Billing ledgers remain incorrect for months despite resident requests
  • ClickPay payment portal access issues and $39 card fee noted
  • RPM management company cited as source of problems by multiple residents

Reviews by category

Apartment Complex
Apartments themselves praised as well-maintained and comfortable; management and billing systems are the problem.
Pet-Friendly Communities
Dog park has artificial turf but lacks proper deep cleaning and sanitizing protocols.

How it stacks up

  • Rated 4.3 against a 4.03 average across the 279 luxury & high-rise living businesses listed here.
  • Has more Google reviews than 49% of the businesses in this directory.

How we scored this

How We Score
Star rating 51
Review volume 96
Review recency 100
Review sentiment 48
Profile completeness 100
Verification 30

Rating breakdown

5
127
4
8
3
3
2
7
1
20

Contact

Address
16021 Biltmore Ave, Pflugerville, TX 78660
Open in Google Maps

Last verified 2026-07-17

Office hours

Monday
09:00-18:00
Tuesday
09:00-18:00
Wednesday
09:00-18:00
Thursday
09:00-18:00
Friday
09:00-18:00
Saturday
10:00-17:00
Sunday
Closed

As listed on Google.

Straight from their site

Services listed
One-bedroom apartmentsTwo-bedroom apartmentsFitness centerYoga studioSpin studioResort-style poolSand volleyball courtKids' playground

As published by the business on its own website; not independently verified.

Enquire about Biltmore at the Park

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Quick answers

Are individual staff members reliable to work with?
Yes. Residents named Serena, Robert, Lindsey, and Cristal Martinez-Ontiveros as consistently helpful and quick to assist with leasing, maintenance requests, and questions.
What should I know about billing?
Multiple residents report ledger errors, retroactive fees appearing outside the original lease, and months-long delays in corrections. Keep all emails and communications in writing.
How is the maintenance response time?
Maintenance handles repair requests quickly according to multiple residents' accounts.

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Last updated 2026-07-17