Medina Highlands
Most residents praise the location, modern finishes, and leasing staff, with particular credit to Zach and Kaitlyn for smooth move-ins. Maintenance responds quickly, the pool and gym see steady use, and renewal rates suggest stability. However, security matters substantially: multiple reviews cite package theft from an unsecured mailroom, bike theft, and concerns about thin walls. One resident reported dog waste in hallways and overfilled trash areas; another flagged hidden fees that pushed rent from $1,500 to nearly $1,800. Management responsiveness splits clearly: some praise communication and issue resolution, while one long-term critic accused staff of talking down to residents and treating requests as burdens. The complex works well for families and those valuing amenities and location, but security and fee transparency are real friction points. A year into residence, one reviewer renewed their lease, citing the team's communication and community events as standouts. Two recent five-star reviews highlight staff warmth and efficient work orders. Noise and fee complaints persist among critics, suggesting these are structural issues rather than isolated incidents.
