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Medina Highlands

Updated 2026-07-17 · 4,853 reviewed · 448 listed · Scored from 161 Google reviews · How we rank ›

4.0(161) 71 composite score See reviews on Google ✓ Google-verified Publishes prices
Student HousingApartment BuildingApartment ComplexApartment Rental Agency
Medina Highlands
Services
Student Housing, Apartment Building, Apartment Complex
Reviews
161

The honest read

Most residents praise the location, modern finishes, and leasing staff, with particular credit to Zach and Kaitlyn for smooth move-ins. Maintenance responds quickly, the pool and gym see steady use, and renewal rates suggest stability. However, security matters substantially: multiple reviews cite package theft from an unsecured mailroom, bike theft, and concerns about thin walls. One resident reported dog waste in hallways and overfilled trash areas; another flagged hidden fees that pushed rent from $1,500 to nearly $1,800. Management responsiveness splits clearly: some praise communication and issue resolution, while one long-term critic accused staff of talking down to residents and treating requests as burdens. The complex works well for families and those valuing amenities and location, but security and fee transparency are real friction points.

A year into residence, one reviewer renewed their lease, citing the team's communication and community events as standouts. Two recent five-star reviews highlight staff warmth and efficient work orders. Noise and fee complaints persist among critics, suggesting these are structural issues rather than isolated incidents.

Praised for
  • responsive management and staff
  • fast maintenance turnaround
  • clean, well-kept grounds
  • friendly leasing team
  • good amenities and modern units
Watch-outs
  • package theft and security gaps
  • thin walls and noise
  • pet waste and hallway cleanliness
  • hidden fees add significantly to rent
  • unprofessional management tone toward residents
responsive-managementfast-maintenancewell-maintained-groundsfriendly-staffgreat-amenitiespackage-theftnoise-issueshidden-fees
Best for: Students and professionals valuing location, responsive staff, and modern amenities near public transit.
Think twice if: Noise-sensitive renters and those concerned about package security and clarity on total monthly costs, including fees.

What this place gets right

  • fast, responsive maintenance and leasing staff
  • clean grounds and modern finishes
  • convenient location near transit and college

Worth knowing

  • Zach and Kaitlyn named as leasing staff praised for smooth move-in experience
  • Garage door to building entrance broken for over 2 months, per one resident
  • Mailroom cameras not properly secured, unable to prevent package theft
  • Pet fee $400 plus $25 per month per pet, per their website
  • One resident reported hidden fees raising effective rent from $1,500 to nearly $1,800 monthly

Reviews by category

Student Housing
Good location near ACC and MetroRail; responsive leasing and maintenance appeal to student renters, but noise and security concerns are drawbacks.
Apartment Building
Modern, clean units and grounds praised; thin walls and hallway cleanliness issues reported by some.
Apartment Complex
Amenities (pool, gym, co-working) and staff responsiveness are strengths; package theft and pet waste management are weaknesses.
Pet-Friendly Communities
Accepts dogs and cats, but dog waste throughout property was noted as unsanitary and tracked into carpeted hallways.

How it stacks up

  • Rated 4 against a 3.96 average across the 217 student housing businesses listed here.
  • Has more Google reviews than 48% of the businesses in this directory.

How we scored this

How We Score
Star rating 33
Review volume 96
Review recency 100
Review sentiment 61
Profile completeness 100
Verification 30

Rating breakdown

5
112
4
9
3
4
2
6
1
30

Contact

Address
212 W Highland Mall Blvd, Austin, TX 78752

Last verified 2026-07-17

Office hours

Monday
09:00-18:00
Tuesday
10:00-18:00
Wednesday
09:00-18:00
Thursday
10:00-18:00
Friday
09:00-18:00
Saturday
10:00-17:00
Sunday
13:00-17:00

As listed on Google.

Straight from their site

Services listed
Studio apartmentsOne-bedroom apartmentsTwo-bedroom apartmentsOutdoor pool with cabanasFitness centerCo-working loungeConcierge-style amenitiesPet policy (cats and dogs)
Published prices
Pet fee
$400 plus $25/month per pet

As published by the business on its own website; not independently verified.

Enquire about Medina Highlands

Your enquiry goes to the Austin Apartment Reviews Guide team, who will pass it to Medina Highlands. We only share your details with providers relevant to your request.

Quick answers

What are the pet fees?
Medina Highlands charges $400 plus $25 per month per pet for cats and dogs.
How quickly does maintenance respond?
Multiple reviewers report quick and efficient turnaround on work orders and maintenance requests.
Is there secure package delivery?
Package security is a concern; reviewers report bikes and packages stolen from common areas despite mailroom cameras, which are not properly secured.

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Last updated 2026-07-17