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Hollybrook Ranch

Updated 2026-07-17 · 4,853 reviewed · 448 listed · Scored from 133 Google reviews · How we rank ›

3.9(133) 64 composite score See reviews on Google ✓ Google-verified Publishes prices
Luxury & High-Rise LivingStudent HousingSenior & 55+ LivingAffordable & Income-Restricted HousingPet-Friendly CommunitiesGated & Secure CommunitiesFurnished & Corporate HousingApartment BuildingApartment Rental AgencyApartment Complex
Hollybrook Ranch
Services
Luxury & High-Rise Living, Student Housing, Senior & 55+ Living
Reviews
133

The honest read

Half the reviews shine on the team's kindness-Samir, Nakisa, and Ahmeir earned repeated five-star mentions for handling leases, emergencies, and resident requests with speed and care. The other half complains about parking (cars left unattended face immediate towing), paint that stains easily, and a noticeable dip in maintenance responsiveness since management changed. AC outages, unclogged toilets, and dirty windows dragged on for days in some cases.

A structural mismatch shapes the experience: the complex looks polished from outside, but residents sign without seeing their actual unit, only a model, and have just 24 to 48 hours to flag defects. Some praise the grounds as clean; others report dog waste and cigarette smell. Rent stayed high despite construction noise next door, and a late-notice move-out fee of $1,200 struck one resident as punitive.

Praised for
  • staff professionalism and personal attention
  • fast emergency maintenance response
  • clean grounds and outdoor areas
  • smooth lease and move-in process
Watch-outs
  • chronic parking shortage
  • poor paint quality and durability
  • management quality declined after staff transition
  • slow routine maintenance and work orders
  • aggressive towing without warning
responsive-managementunresponsive-maintenanceclean-facilitiesoverpricedfriendly-staffrude-staffparking-issuesoutdated-units
Best for: Residents who value leasing ease and staff attention but can tolerate tight parking and accept routine maintenance delays.
Think twice if: You drive home late, need reliable AC service, or plan to move with short notice-parking is tight, towing is immediate, and routine work orders move slowly.

What this place gets right

  • staff expertise and availability for leasing and emergencies
  • fast emergency maintenance (30-minute response times)
  • pet-friendly units and amenities
  • low-touch move-in process for welcoming residents

Worth knowing

  • Samir, Nakisa, and Ahmeir named repeatedly for leasing, maintenance coordination, and emergency response
  • Emergency AC repair completed within 30 minutes of after-hours call on Sunday
  • Routine maintenance on AC, plumbing, and windows delayed multiple days
  • Model-unit viewing only before lease signing; 24 to 48 hour defect reporting window
  • Towing enforced without warning or grace period for unattended vehicles
  • Management transition during the year caused noticeable decline in responsiveness and grounds care

Reviews by category

Pet-Friendly Communities
Residents mention dog excrement and poor ground cleanliness in outdoor areas despite pet policy.
Apartment Complex
Grounds appear clean but maintenance standards declined after management change; pool cleanliness also worsened.
Furnished & Corporate Housing
Lease process and move-in guidance praised highly; no review evidence of corporate housing specifics.

How it stacks up

  • Rated 3.9 against a 3.99 average across the 437 apartment building businesses listed here.
  • Has more Google reviews than 39% of the businesses in this directory.

How we scored this

How We Score
Star rating 28
Review volume 92
Review recency 100
Review sentiment 45
Profile completeness 100
Verification 30

Rating breakdown

5
84
4
10
3
6
2
4
1
29

Contact

Address
2401 W Pflugerville Pkwy, Round Rock, TX 78664
Open in Google Maps

Last verified 2026-07-17

Office hours

Monday
09:00-18:00
Tuesday
09:00-18:00
Wednesday
09:00-18:00
Thursday
09:00-18:00
Friday
09:00-18:00
Saturday
10:00-17:00
Sunday
Closed

As listed on Google.

Straight from their site

Services listed
1 bedroom apartments2 bedroom apartments3 bedroom apartmentspet-friendly apartments24-hour fitness centerswimming poolprivate patio
Published prices
1 bedroom apartments
6 Weeks FREE Upon Move-In on Select 1 Bedroom Apartment Homes

Credentials claimed:Equal Opportunity Housing, Handicap Friendly

As published by the business on its own website; not independently verified.

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Quick answers

What is the emergency maintenance response time?
Residents report emergency AC repairs completed within 30 minutes of after-hours calls; the business has an emergency line available.
Can I see my actual apartment before signing?
No. The complex shows a model unit only. You have 24 to 48 hours after move-in to report defects.
What happens if I leave my car unattended in the parking lot?
Towing is enforced immediately, even for brief unloading. Towing cost is approximately $300. The business does not give advance warning or opportunity to move the vehicle.

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Last updated 2026-07-17