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Emerson at Wells Branch

Updated 2026-07-17 · 4,853 reviewed · 448 listed · Scored from 145 Google reviews · How we rank ›

3.9(145) 69 composite score See reviews on Google ✓ Google-verified
Student HousingPet-Friendly CommunitiesFurnished & Corporate HousingLuxury & High-Rise LivingApartment Rental AgencyApartment BuildingApartment Complex
Emerson at Wells Branch
Services
Student Housing, Pet-Friendly Communities, Furnished & Corporate Housing
Reviews
145

The honest read

Staff like Taylor and Linda excel at warmth and responsiveness; maintenance requests routinely get completed next day. The property itself looks clean, with cabanas and a pool residents praise. But noise from neighbors and sporadic service failures (pest control no-shows, ignored management requests) reveal gaps in accountability and screening.

Praised for
  • fast maintenance response
  • friendly and knowledgeable staff
  • well-maintained grounds and pool areas
  • thorough leasing tours
Watch-outs
  • missed pest control visits without follow-up
  • noise and disruptive residents
  • security lapses (bike theft)
  • unresponsive management on garage inquiries
responsive-managementwell-maintained-groundsfast-maintenanceclean-facilitiesnoise-issuesfriendly-staffsafe-neighborhood
Best for: Professionals and students who value quick maintenance and friendly leasing staff.
Think twice if: Noise-sensitive residents should ask about neighbor screening; pest control follow-up has been inconsistent.

What this place gets right

  • staff known by name for consistent helpfulness
  • maintenance turnaround under 24 hours
  • clean grounds, cabanas, and gym

Worth knowing

  • Taylor Smithey: leasing staff consistently praised for attentiveness and helpfulness
  • Rafael: maintenance crew leader credited with keeping grounds well-maintained
  • Alex: leasing staff mentioned for welcoming presence
  • Linda: leasing staff noted for thorough tours and customer service
  • Maintenance requests completed next day (Tuesday submission, Wednesday completion documented)
  • Pest control missed appointments with no follow-up calls
  • New management team credited with recent positive changes and improvements

Reviews by category

Student Housing
Staff welcoming to student tours; one resident cited almost two-year tenancy with family.
Pet-Friendly Communities
No specific pet amenities or policies mentioned in reviews.
Furnished & Corporate Housing
Marketing to corporate renters; no specific feedback on furnished units.
Luxury & High-Rise Living
Pool cabanas and gym praised; connected garage units noted as upscale feature.
Apartment Building
Well-maintained common areas; noise issues among resident population.
Apartment Complex
Grounds kept clean; pool frequently closed due to resident rule violations.

How it stacks up

  • Rated 3.9 against a 3.99 average across the 436 apartment rental agency businesses listed here.
  • Has more Google reviews than 45% of the businesses in this directory.

How we scored this

How We Score
Star rating 28
Review volume 94
Review recency 100
Review sentiment 61
Profile completeness 100
Verification 30

Rating breakdown

5
96
4
6
3
6
2
9
1
28

Office hours

Monday
09:00-18:00
Tuesday
09:00-18:00
Wednesday
09:00-18:00
Thursday
09:00-18:00
Friday
09:00-18:00
Saturday
10:00-16:00
Sunday
Closed

As listed on Google.

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Quick answers

How fast is maintenance?
Requests submitted on a weekday are typically completed the next day; management states they respond promptly.
Does the leasing office answer questions during tours?
Yes. Reviewers specifically praised staff like Linda for thorough, question-answering tours.
What amenities are available?
Pool cabanas, gym, and connected garage units are mentioned as features residents enjoy.

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Last updated 2026-07-17