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Ella Parkside

Updated 2026-07-17 · 4,853 reviewed · 448 listed · Scored from 168 Google reviews · How we rank ›

3.3(168) 58 composite score See reviews on Google ✓ Google-verified
Student HousingApartment BuildingApartment ComplexApartment Rental Agency
Ella Parkside
Services
Student Housing, Apartment Building, Apartment Complex
Reviews
168

The honest read

Ella Parkside stands on the edge of a reputational cliff. Recent arrivals and those on tours praise staff like Amy and Kim for thorough leasing and genuine care, but long-term residents tell a different story: over the past few weeks, the pool has sat green and filthy despite repeated complaints, AC units malfunction with no fix, trash festers in hallways, and management either ignores requests or closes work orders without completing the work.

The business has cycled through management teams multiple times, and this latest turnover appears to have coincided with a sharp decline in maintenance and responsiveness. What used to be known for quick repairs and community events now feels abandoned by its own operators. Residents describe paying premium rent to live in what feels like a neglected property.

Recent shift: Yes. Multiple residents note a sharp decline beginning a few weeks before early July 2024, concurrent with recent management changes. Pool, trash, AC, and maintenance response have deteriorated markedly compared to earlier reviews praising fast response and cleanliness.

Praised for
  • friendly, knowledgeable leasing staff
  • fast maintenance response (previously)
  • clean grounds and units (previously)
  • thoughtful amenities like Amazon lockers
  • welcoming atmosphere and community building
Watch-outs
  • pool abandoned and algae-covered for weeks
  • package theft from paid room
  • AC units stuck at 74 degrees or higher
  • trash and garbage smell in halls and garage
  • unresponsive management to maintenance requests
  • maintenance marks work orders complete without doing work
  • early lockout of common areas and pool bathrooms
responsive-managementunresponsive-maintenanceclean-facilitiesfriendly-staffoverpricedpoor-communication
Best for: Prospective tenants willing to tour in person and verify current maintenance standards before signing.
Think twice if: Those valuing pool access, AC reliability, or responsive maintenance should visit now and speak to current residents; recent reviews suggest these services are not being maintained.

What this place gets right

  • Leasing team (Amy, Kim) consistently praised for thorough tours and genuine care
  • Amazon lockers and package facilities added recently
  • Convenient Highland location

Worth knowing

  • Leasing staff Amy and Kim repeatedly praised for knowledge and attentiveness
  • James (previous management) credited with Amazon lockers and community building
  • Pool neglected for at least eight days in early July 2024, work order marked complete without completion
  • AC units reported stuck at 74-76 degrees; maintenance told residents this is standard
  • Package room ($30/month fee) experiences frequent theft
  • Trash valet enforcement relies on mass emails rather than consistent enforcement
  • Management has cycled through three different teams in recent resident tenure

Reviews by category

Student Housing
Leasing tours (Amy, Kim) reported as exceptional; long-term quality of life concerns noted in recent reviews.
Apartment Complex
Leasing and initial customer service strong; pool, AC, trash, and maintenance responsiveness currently failing.
Apartment Building
Grounds and units previously well-maintained; recent shift toward neglect and poor upkeep reported.

How it stacks up

  • Rated 3.3 against a 3.99 average across the 437 apartment building businesses listed here.
  • Has more Google reviews than 50% of the businesses in this directory.

How we scored this

How We Score
Star rating 0
Review volume 97
Review recency 100
Review sentiment 44
Profile completeness 100
Verification 30

Rating breakdown

5
87
4
8
3
5
2
10
1
58

Contact

Address
609 Clayton Ln, Austin, TX 78752
Open in Google Maps

Last verified 2026-07-17

Office hours

Monday
09:00-18:00
Tuesday
09:00-18:00
Wednesday
09:00-18:00
Thursday
09:00-18:00
Friday
09:00-18:00
Saturday
10:00-17:00
Sunday
Closed

As listed on Google.

Straight from their site

Services listed
Studio apartments1-bedroom apartments2-bedroom apartments

Credentials claimed:Equal housing opportunity

As published by the business on its own website; not independently verified.

Enquire about Ella Parkside

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Quick answers

Are packages safe here?
The property charges $30 per month for a package room, but residents report frequent theft from this facility.
How is the pool maintained?
Recent reviews from July 2024 show the pool was algae-covered and unused for at least eight days despite resident complaints and a submitted work order; it was marked complete without being addressed.
Are there furnished or ready-to-move-in units?
Yes; reviewers noted that both model and ready-to-move-in units are available for tour.

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Last updated 2026-07-17