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Windy Ridge

Updated 2026-07-17 · 4,853 reviewed · 448 listed · Scored from 72 Google reviews · How we rank ›

3.7(72) 58 composite score See reviews on Google ✓ Google-verified
Affordable & Income-Restricted HousingApartment Rental AgencyApartment BuildingApartment Complex
Windy Ridge
Services
Affordable & Income-Restricted Housing, Apartment Rental Agency, Apartment Building
Reviews
72

The honest read

Jonathan the maintenance worker stands out for fast, skilled repairs and genuine care, and a few office staff members earn praise for professionalism. However, eight years of management turnover, persistent noise (especially from neighbors with furniture moving), roaches, water damage, and a broken security gate define the resident experience. Management deflects tenant complaints instead of mediating or enforcing lease rules, and some residents report feeling unsafe or trapped by high rent, poor repairs, and retaliation risks.

Affordable housing pricing ($1322-$1566 for a 2-bedroom as of recent years) attracts low-income and Section 8 tenants, but complaints suggest the buildings are poorly insulated, amenities sit broken or unused, inspections feel punitive, and follow-up care after water or pest emergencies is inadequate. Office staff vary widely in competence and tone.

Praised for
  • helpful maintenance staff (Jonathan)
  • responsive leasing office (Paula, Gabrielle, Morgan, Melissa)
  • clean property and apartments
  • fast maintenance response
Watch-outs
  • severe noise issues and poor sound insulation
  • unresponsive management to complaints and disputes
  • roach infestations
  • water damage and poor repairs
  • security gate non-functional
  • retaliation for complaints
  • high rent for affordable housing program
  • slow or no refunds of security deposits
unresponsive-maintenancenoise-issuespest-problemsresponsive-managementpoor-communicationparking-issuesoverpriced
Best for: Low-income and Section 8 renters who prioritize a responsive maintenance worker and can tolerate noise and older buildings.
Think twice if: Sensitive to noise, pest concerns, or need assurance management will mediate neighbor disputes. Sound insulation is poor; gate has been non-functional for years.

What this place gets right

  • Accepts housing vouchers and affordable housing program eligibility
  • Jonathan (maintenance) praised for fast, skilled repairs
  • Pet-friendly apartments available

Worth knowing

  • Jonathan (head maintenance tech) praised for fast response, skilled work, early arrival, no shortcuts
  • Paula Perkins (leasing consultant) praised by some residents for care and follow-through, criticized by others as unprofessional
  • Gabrielle (manager) named in multiple complaints for refusing to mediate disputes, allowing retaliation
  • Melissa (former staff) noted for kindness and going beyond her shift
  • Security gate has not worked reliably in at least 8 years
  • One resident reported 400+ nights of sleep disruption from neighbors, dog on anxiety medication, hearing 500+ furniture drop incidents
  • Building insulation so poor residents hear everything from above and adjacent units
  • Roach traps yielded hundreds of insects; whole property pest control reduced or stopped

Reviews by category

Affordable & Income-Restricted Housing
Rent now above surrounding market; promised low-income focus; poor maintenance and noise issues erode value.
Apartment Rental Agency
Staff inconsistent: Paula and Gabrielle range from praised to heavily criticized; application approval slow and opaque.
Pet-Friendly Communities
Accepts pets; one resident's dog on anxiety medication due to noise levels.
Apartment Building
Poor insulation, aging equipment, water damage repairs inadequate, pest infestations unresolved.

How it stacks up

  • Rated 3.7 against a 3.99 average across the 436 apartment rental agency businesses listed here.
  • Has more Google reviews than 21% of the businesses in this directory.

How we scored this

How We Score
Star rating 18
Review volume 81
Review recency 100
Review sentiment 40
Profile completeness 100
Verification 30

Rating breakdown

5
35
4
16
3
3
2
2
1
16

Contact

Address
10910 N FM 620, Austin, TX 78726
Open in Google Maps

Last verified 2026-07-17

Office hours

Monday
08:30-17:30
Tuesday
08:30-17:30
Wednesday
08:30-17:30
Thursday
08:30-17:30
Friday
08:30-17:30
Saturday
10:00-17:00
Sunday
Closed

As listed on Google.

Straight from their site

Services listed
1 bedroom apartments2 bedroom apartments3 bedroom apartmentspet-friendly apartmentsswimming poolcommunity roomplaygroundwasher/dryer connections

Credentials claimed:Participates in affordable housing program, Accepts housing vouchers from local housing authorities

As published by the business on its own website; not independently verified.

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Quick answers

What utilities or hookups are included?
Washer-dryer connections are available; water, trash, and other utilities not detailed in reviews.
How long do maintenance requests typically take?
Jonathan (maintenance) is consistently praised for fast response and early arrival; some residents report same-day or next-day service. Other repairs (heating, water damage) have taken weeks.
Does Windy Ridge accept housing vouchers?
Yes, the business states it accepts housing vouchers from local housing authorities and participates in affordable housing programs.

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Last updated 2026-07-17