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Villas at Grand Avenue

Updated 2026-07-17 · 4,853 reviewed · 448 listed · Scored from 228 Google reviews · How we rank ›

3.2(228) 57 composite score See reviews on Google ✓ Google-verified
Pet-Friendly CommunitiesGated & Secure CommunitiesFurnished & Corporate HousingLuxury & High-Rise LivingStudent HousingSenior & 55+ LivingAffordable & Income-Restricted HousingApartment Rental AgencyApartment BuildingApartment Complex
Villas at Grand Avenue
Services
Pet-Friendly Communities, Gated & Secure Communities, Furnished & Corporate Housing
Reviews
228

The honest read

Long-term residents and new movers praise the front office staff, particularly Maria and maintenance team members like Terence and Jay, for quick responses and genuine care. However, recurring complaints about water heaters, broken gates, cockroaches, overflowing dumpsters, and harsh move-out charges paint a picture of declining property conditions and inconsistent management follow-through between the friendly faces at check-in and the actual living experience.

Praised for
  • attentive staff (Maria, Terence, Jay)
  • fast maintenance response
  • friendly, helpful office team
  • well-kept units
Watch-outs
  • water heater failures and repair delays
  • management unresponsive to complaints
  • cockroaches and pest problems
  • trash and cleanliness issues
  • pet waste not cleaned up
  • gates and pool regularly broken
  • unfair deposit deductions and intimidation tactics
  • overcrowding and parking shortages
responsive-managementunresponsive-maintenancefriendly-staffpest-problemsclean-facilitiesoutdated-unitshidden-feesparking-issuesfast-maintenance
Best for: short-term renters comfortable with newer staff; long-term residents report declining conditions.
Think twice if: pest problems, water heater reliability, delayed maintenance responses, harsh move-out inspections, and cleanliness concerns are deal-breakers for you.

What this place gets right

  • attentive front office staff (especially Maria)
  • responsive maintenance team (Terence, Jay)
  • in-unit washer and dryer
  • multiple floor plans available

Worth knowing

  • Maria (front office staff) consistently praised for responsiveness and care
  • Terence (Maintenance Manager) noted for going extra mile on repairs
  • Jay (maintenance) recognized for helpfulness despite management issues
  • Water heater failures multiple times per month in at least one unit; repair delays exceeded 24 hours
  • Pool closed 6 months of year without rent reduction
  • Gate malfunction left unrepaired; residents report security concerns
  • Move-out inspection charges include $197 additional fees beyond deposit withholding
  • Long-term resident (10+ years) left property after overall management declined

Reviews by category

Apartment Rental Agency
Initial tours are friendly and thorough, but post-lease management and move-out inspections are reported as unfair and opaque.
Pet-Friendly Communities
Pet waste cleanup not enforced; residents report dog feces in common areas, patios, and sidewalks.
Apartment Complex
Praised for spaciousness and in-unit amenities, but declining cleanliness, pest issues, and maintenance backlog.
Furnished & Corporate Housing
Units include washer/dryer and business center, but no tenant reviews specifically praise corporate suitability.

How it stacks up

  • Rated 3.2 against a 3.99 average across the 436 apartment rental agency businesses listed here.
  • Has more Google reviews than 70% of the businesses in this directory.

How we scored this

How We Score
Star rating 0
Review volume 100
Review recency 100
Review sentiment 40
Profile completeness 100
Verification 30

Rating breakdown

5
101
4
19
3
12
2
13
1
83

Contact

Address
1720 Grand Ave Pkwy, Pflugerville, TX 78660
Open in Google Maps

Last verified 2026-07-17

Office hours

Monday
09:00-18:00
Tuesday
09:00-18:00
Wednesday
09:00-18:00
Thursday
09:00-18:00
Friday
09:00-18:00
Saturday
10:00-17:00
Sunday
Closed

As listed on Google.

Straight from their site

Services listed
1 bedroom apartments2 bedroom apartments3 bedroom apartments24-hour fitness centerbusiness centerresort-style pooloutdoor kitchen and loungein-home washer and dryer

Credentials claimed:Apartment Management Consultants, Broker License # 01525033, Equal Opportunity Housing, Handicap Friendly

As published by the business on its own website; not independently verified.

Enquire about Villas at Grand Avenue

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Quick answers

How quickly does maintenance respond to repair requests?
Most repairs are handled within 24-48 hours according to recent maintenance reviews, though water heater failures have taken over 24 hours and repairs have recurred multiple times.
Are pets allowed and is pet waste managed?
Pet-friendly apartments are available, but residents report that pet waste cleanup enforcement is lacking, with dog feces commonly found in common areas and near patios.
What happens during move-out inspections?
At least one tenant reported the full deposit withheld plus an additional $197 charge with no transparent inspection process or resident present.

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Last updated 2026-07-17