Austin Apartment Reviews Guide
Menu

Trails at Canyon Creek

Updated 2026-07-17 · 4,853 reviewed · 448 listed · Scored from 182 Google reviews · How we rank ›

3.9(182) 65 composite score See reviews on Google ✓ Google-verified
Luxury & High-Rise LivingStudent HousingPet-Friendly CommunitiesFurnished & Corporate HousingApartment BuildingApartment ComplexApartment Rental Agency
Trails at Canyon Creek
Services
Luxury & High-Rise Living, Student Housing, Pet-Friendly Communities
Reviews
182

The honest read

Staff like Karin earn consistent praise for being helpful and responsive during move-in, and many residents enjoy the gated grounds, pool area, and mile-long walking trail. However, noise complaints and office responsiveness issues undercut the marketed "peaceful" image, and some tenants report long delays getting security deposits back or unexplained billing charges.

The community itself is spotlessly kept with well-maintained amenities. Pet owners appreciate the off-leash dog park. Repeat renewals suggest many residents stay long-term, though problem-solving appears hit-or-miss depending on which staff member handles your issue.

Praised for
  • responsive, helpful staff (especially Karin)
  • clean, well-maintained grounds and amenities
  • quiet, safe gated community
  • relaxing pool area and walking trail
Watch-outs
  • noise from neighbors and kids despite 'quiet' reputation
  • A/C condenser placement causing noise and sleep issues
  • unresponsive office staff when problems arise
  • slow security deposit returns
  • unexpected billing without signed lease
responsive-managementclean-facilitieswell-maintained-groundsnoise-issuesquiet-communitygreat-amenitiesfriendly-staffsafe-neighborhood
Best for: Pet owners seeking secure community with long-term stability and good leasing support.
Think twice if: Sensitive to noise. Office responsiveness varies by staff member, and deposits may take months to return.

What this place gets right

  • gated, secure community with many long-term residents
  • spotlessly clean grounds and well-maintained amenities
  • helpful, responsive leasing staff (particularly Karin Kubala)
  • mile-long walking trail and pool area

Worth knowing

  • Karin Kubala praised for application, approval, and move-in support across multiple reviews
  • Avery mentioned for tour quality
  • Rich noted as maintenance staff who helps but requires persistence
  • first-floor A/C condenser placements cause noise and vibration in some units
  • some residents report being billed without signed lease or move-in
  • several residents renewed for 2+ years, indicating retention

Reviews by category

Pet-Friendly Communities
Off-leash dog park and walking trail appreciated; one complaint about large dogs in upper units creating noise.
Gated & Secure Communities
Gated and safe design praised; speeding by tenants noted as minor management concern.
Furnished & Corporate Housing
No review evidence specific to furnished or corporate housing services.
Luxury & High-Rise Living
Upgraded units and views praised; well-maintained common areas noted.

How it stacks up

  • Rated 3.9 against a 4.03 average across the 279 luxury & high-rise living businesses listed here.
  • Has more Google reviews than 55% of the businesses in this directory.

How we scored this

How We Score
Star rating 27
Review volume 98
Review recency 100
Review sentiment 45
Profile completeness 100
Verification 30

Rating breakdown

5
120
4
12
3
5
2
9
1
36

Office hours

Monday
09:00-18:00
Tuesday
09:00-18:00
Wednesday
09:00-18:00
Thursday
09:00-18:00
Friday
09:00-18:00
Saturday
10:00-17:00
Sunday
Closed

As listed on Google.

Straight from their site

Services listed
1, 2, and 3-bedroom apartment homesSwimming poolFitness centerClubhouseOff-leash dog parkPet-friendly community

Credentials claimed:Equal Opportunity Housing, Handicap Friendly

As published by the business on its own website; not independently verified.

Enquire about Trails at Canyon Creek

Your enquiry goes to the Austin Apartment Reviews Guide team, who will pass it to Trails at Canyon Creek. We only share your details with providers relevant to your request.

Quick answers

Is the community gated and secure?
Yes, residents praise the gated design and safe feel. One review notes speeding within the community is an issue management has not fully controlled.
Can I walk my dog at Trails at Canyon Creek?
Yes. There's an off-leash dog park and a mile-long walking trail on the property. Some residents note large dogs in upper-floor units can create noise.
How long does it take to get a security deposit back?
One resident waited months and only received theirs after repeated follow-up. This appears to be a recurring issue, though other reviews do not mention the timeframe.

Similar apartment complex nearby

MAA Canyon Pointe
68

MAA Canyon Pointe

4.0(233)✓ Google-verifiedPublishes prices

Residents praise fast repairs from maintenance staff member Chris, affordable rents, and clean grounds with good amenities. The complex is held back by a strict visitor parking limit (14 times yearly before towing), a major complaint affecting quality of life, and a sharp divide in maintenance consistency-some requests completed in hours, others left to decay for months. Safety incidents including wheel theft and inadequate notification systems have frustrated tenants. Management responsiveness varies. Several residents report rude, dismissive office staff, while others note that upper management has resolved escalated concerns. One long-term resident experienced a broken washer and dryer for three weeks, mold on air handlers, and a credit reporting error from unclear billing communication, painting a picture of deferred maintenance and poor systems.

Luxury & High-Rise LivingStudent HousingPet-Friendly Communities
MAA Canyon Creek
73

MAA Canyon Creek

4.1(260)✓ Google-verifiedPublishes prices

Maintenance staff earn consistent praise across reviews, particularly Manuel, Mario, and Jasmine, who handle requests quickly and professionally. The property appeals to budget-conscious renters seeking spacious units and affordable rates in Anderson Mill; however, appliance repairs can take two weeks or more, office staff are rarely available (some days closed entirely), and newer residents often pay 300-400 dollars less for the same unit than long-term tenants. Move-in quality varies significantly, with some units arriving dirty or damaged on arrival. Parking issues persist, with mechanics operating from spaces, and the single dumpster regularly overflows. Despite staffing constraints limiting front-office availability, residents report strong personal connections with maintenance crews who take pride in their work.

Luxury & High-Rise LivingStudent HousingPet-Friendly Communities
Bridge at Canyon Creek
68

Bridge at Canyon Creek

4.0(290)✓ Google-verified

Many residents praise the leasing and maintenance teams, especially Josie, Raul, and Luis, for attentive service and rapid repairs. The complex feels safe and welcoming to families who value quick turnarounds on maintenance requests. However, amenities shown during tours often don't match reality: the pool has been closed in summer, fitness equipment sits broken, dog parks have non-functional gates, and gated community gates stay open. Some residents report being given a different apartment than promised and facing difficulties getting deposits returned or reaching management by phone and email.

Pet-Friendly CommunitiesApartment Rental AgencyApartment Building

Own this business? Get featured

Own or market a business here? Ask about featured placement and advertising on this directory. Your message goes straight to the directory team.

Last updated 2026-07-17