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The Copeland

Updated 2026-07-17 · 4,853 reviewed · 448 listed · Scored from 267 Google reviews · How we rank ›

4.1(267) 73 composite score See reviews on Google ✓ Google-verified
Pet-Friendly CommunitiesApartment BuildingApartment ComplexApartment Rental Agency
The Copeland
Services
Pet-Friendly Communities, Apartment Building, Apartment Complex
Reviews
267

The honest read

Laura Schlossberg and other leasing staff consistently win five-star praise for professionalism and patience during tours. The property maintains clean hallways and lobbies, delivers responsive maintenance, and offers competitive pricing relative to its pool, gym, and smart-home options.

Noise from nearby freight trains troubles some residents at night. Parking lot security lags: bike theft from the garage, a hit-and-run without camera coverage, and a garage door left open during maintenance for months. Service requests require multiple steps; one long-term resident feels the property has declined since newer reviews praise Laura while flagging staff as slow to solve problems.

Praised for
  • professional leasing staff, especially Laura
  • clean well-maintained common areas
  • competitive pricing for amenities
  • responsive maintenance team
  • welcoming community feel
Watch-outs
  • train and freight noise from adjacent rail
  • slow security response and maintenance delays
  • limited CCTV coverage in parking garage
  • complex service request process
  • bicycle theft and vehicle security concerns
friendly-staffwell-maintained-groundsresponsive-managementnoise-issuesparking-issuespackage-theft
Best for: Pet owners seeking a social leasing experience with modern amenities and proximity to North Austin.
Think twice if: Live near the property and are light sleepers sensitive to freight trains; concerned about parking security or bike theft.

What this place gets right

  • strong leasing team with Laura Schlossberg named repeatedly
  • clean common areas and responsive maintenance
  • competitive pricing for pool and fitness amenities
  • dog park on-site

Worth knowing

  • Laura Schlossberg, leasing associate, named in 8 reviews for professional tours and follow-up
  • Ashley, leasing associate, also praised for tour guidance
  • Zen pool and resort-style pool with cabanas listed on website
  • Dog park on-site
  • Maintenance team provides status updates on multi-trip jobs
  • Parking garage door malfunction left open during maintenance for months
  • CCTV coverage limited to quarter of parking floor

Reviews by category

Pet-Friendly Communities
Dog park on-site appreciated; no pet-specific complaints in reviews.
Apartment Building
Clean hallways and lobbies, professional staff, though some feel decline since newer management.
Apartment Complex
Responsive maintenance and welcoming community; freight train noise and parking security issues noted.
Apartment Rental Agency
Leasing team, especially Laura Schlossberg, consistently praised for professionalism and thorough guidance.

How it stacks up

  • Rated 4.1 against a 3.99 average across the 325 pet-friendly communities businesses listed here.
  • Has more Google reviews than 81% of the businesses in this directory.

How we scored this

How We Score
Star rating 39
Review volume 100
Review recency 100
Review sentiment 61
Profile completeness 100
Verification 30

Rating breakdown

5
189
4
15
3
7
2
10
1
46

Contact

Address
2511 W Braker Ln, Austin, TX 78758
Open in Google Maps

Last verified 2026-07-17

Office hours

Monday
09:00-18:00
Tuesday
10:00-18:00
Wednesday
09:00-18:00
Thursday
10:00-18:00
Friday
09:00-18:00
Saturday
10:00-17:00
Sunday
Closed

As listed on Google.

Straight from their site

Services listed
Studio apartments1-bedroom apartments2-bedroom apartmentsGourmet kitchensSmart-home packagesZen poolResort-style pool with cabanasFitness center

As published by the business on its own website; not independently verified.

Enquire about The Copeland

Your enquiry goes to the Austin Apartment Reviews Guide team, who will pass it to The Copeland. We only share your details with providers relevant to your request.

Quick answers

Does The Copeland have a dog park?
Yes, the property lists a dog park as an on-site amenity.
What are the unit types and pricing like?
The Copeland offers studios, 1-bedroom, and 2-bedroom apartments. Reviewers describe pricing as competitive for the amenities, though no specific rent was listed.
Are there fitness facilities?
Yes, the property has a fitness center with Peloton bikes and a training studio.

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Last updated 2026-07-17