Austin Apartment Reviews Guide
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Riata

Updated 2026-07-17 · 4,853 reviewed · 448 listed · Scored from 2,245 Google reviews · How we rank ›

4.0(2245) 73 composite score See reviews on Google ✓ Google-verified
Luxury & High-Rise LivingApartment BuildingApartment ComplexApartment Rental Agency
Riata
Services
Luxury & High-Rise Living, Apartment Building, Apartment Complex
Reviews
2245

The honest read

Management has turned the complex around significantly, with residents noticing faster issue resolution and a more attentive team. Wilver Perdomo, Joe Rodela, Andrés, and Bashar are named repeatedly for fixing dryers, AC, leaks, and other repairs promptly and with genuine friendliness.

The location in Arrowwood offers thick walls and a genuinely quiet environment. Buildings are aging but well-maintained; amenities span nine pools, a fitness center, co-working spaces, and bike workshop. The catch: reaching staff by voicemail can take days, so calling directly works better.

Praised for
  • responsive maintenance staff
  • quick repairs and problem-solving
  • safe and quiet community
  • friendly and professional technicians
  • improved management and service
Watch-outs
  • slow voicemail response times
  • need to call repeatedly to reach staff
  • minor wear on older buildings
  • unresponsive at times
responsive-managementfast-maintenancequiet-communityfriendly-staffsafe-neighborhoodwell-maintained-grounds
Best for: Residents seeking sound control, safe neighborhoods, and responsive maintenance staff
Think twice if: Voicemail messages may go unanswered for days; calling directly is more reliable than email or messages

What this place gets right

  • named maintenance technicians who solve issues fast
  • genuinely quiet environment with sound-damping walls
  • extensive on-site amenities
  • improved management responsiveness

Worth knowing

  • Wilver Perdomo named for dryer repair, leak fixes, and lease issue resolution
  • Joe Rodela praised for AC and maintenance work
  • Andrés and Bashar also named for repairs
  • Nine pools and athletic club on-site
  • Thick walls provide sound insulation between units
  • Callie Matthews noted for lease problem-solving

Reviews by category

Apartment Complex
New management has improved service speed and responsiveness over recent months
Luxury & High-Rise Living
Amenities are extensive, but buildings are aging and not resort-style finishes

How it stacks up

  • Rated 4 against a 3.99 average across the 437 apartment building businesses listed here.
  • Has more Google reviews than 100% of the businesses in this directory.

How we scored this

How We Score
Star rating 33
Review volume 100
Review recency 100
Review sentiment 64
Profile completeness 100
Verification 30

Rating breakdown

5
1537
4
163
3
60
2
82
1
403

Contact

Address
12300 Riata Trace Pkwy, Austin, TX 78727

Last verified 2026-07-17

Office hours

Monday
09:00-19:00
Tuesday
09:00-19:00
Wednesday
09:00-19:00
Thursday
09:00-19:00
Friday
09:00-19:00
Saturday
10:00-18:00
Sunday
13:00-18:00

As listed on Google.

Straight from their site

Services listed
1, 2, and 3 bedroom apartmentsPet-friendly apartmentsTreble Music StudioCo-working spacesBike workshopScenic trailsAthletic clubSauna

As published by the business on its own website; not independently verified.

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Quick answers

What maintenance staff should I ask for?
Wilver Perdomo, Joe Rodela, Andrés, and Bashar are named repeatedly in recent reviews for fast, professional repairs of dryers, AC units, leaks, and other issues.
How do I reach the office quickly?
Calling directly is faster than leaving voicemail, which reviewers report can take three to five days to answer.
Can I hear neighbors through the walls?
No; reviewers note thick walls provide strong sound insulation between units.

Similar apartment complex nearby

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A small sample of reviews suggests pleasant stays with scenic appeal, though limited detail prevents deeper insight into management responsiveness or specific services.

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The Edition at Research Park

4.5(136)✓ Google-verified

Most residents praise the blend of modern design, active staff, and well-kept grounds. New leasing teams like Kilish, Jordan, and Adela win consistent compliments for patience and genuine care during tours. Maintenance crew members (Tucker, Nathaniel, Jorge, George) resolve issues quickly when engaged, including pest problems and ceiling leaks. A vocal minority report months-long delays on trash room door repairs, unresponsive staff on emergency calls, and neighbor noise that management has not addressed. One complaint centered on being told an issue was "low priority" and hung up on mid-conversation. These conflicts suggest inconsistency in how problems are triaged and communicated.

Luxury & High-Rise LivingApartment BuildingApartment Complex
DK Riata
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DK Riata

4.4(235)✓ Google-verified

Residents consistently praise DK Riata's friendly staff, quick maintenance turnaround, and clean amenities like the pool and gym. Walter and Corinne stand out for attentive leasing support. A handful of serious concerns emerge: security lapses leading to vehicle break-ins, surprise debt collection months after move-out despite conflicting assurances, and at least one unit with defective hot water that forced lease cancellation.

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Last updated 2026-07-17