When staff are present and engaged, residents report smooth moves and quick maintenance responses. But persistent problems undermine the experience: billing errors and unexplained charges, inconsistent communication from the leasing office, noise that makes apartments unbearable, and pests that treatment does not fix. Long-term residents describe a shift toward higher costs and lower service standards.
The 3.4 rating reflects this split. Newcomers praise the gated setting and friendliness of Nicole and Amy in the leasing office. Existing tenants report mounting frustrations with double charges, gate failures, poor soundproofing between units, and feeling like numbers rather than residents.
Last verified 2026-07-17
As listed on Google.
As published by the business on its own website; not independently verified.
Most residents describe finding a supportive home where staff know them by name and activities keep days full. A handful report billing confusion when moves weren't smooth, though maintenance typically responds quickly to urgent requests.
Most residents and visitors experience a vibrant, well-run community where staff genuinely care about residents' well-being, meals are consistently praised, and there are plenty of activities to choose from. One guest reported poor treatment by the concierge, though the broader management and kitchen staff earned detailed recognition for their professionalism and warmth.
Residents and touring customers describe a stark split. Leasing staff like Katherine, Q, and Dana earn consistent praise for patience, knowledge, and going beyond standard help (measuring rooms, suggesting floor plans). New residents report smooth move-ins, responsive maintenance under Kaysie's team, and clean units. Once moved in, however, frustration dominates: parking is described as a mile-long walk after 4pm; rent at $1,650 for a one-bedroom plus $160 in monthly fees feels uncompetitive; valet trash fails to collect on weekends and holidays. Multiple residents reported cockroaches, broken gates enabling car thefts, thin walls, slow Wi-Fi, and unresponsive management when problems arise. Deposit refunds are a flashpoint. Former residents describe being blamed for rain damage and pet wear they documented with photos, and charged for cleaning despite hiring professional cleaners. The office allegedly ignored voicemail complaints for weeks. One resident noted annual rent hikes of $150 plus a surprise $200 charge for a fenced patch that broke within months and was never repaired. Staff rudeness at tours and poor phone responsiveness recur across complaints, suggesting a divide between the leasing and management sides.
Last updated 2026-07-17
