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MAA Round Rock

Updated 2026-07-17 · 4,853 reviewed · 448 listed · Scored from 379 Google reviews · How we rank ›

4.5(379) 80 composite score See reviews on Google ✓ Google-verified Publishes prices
Luxury & High-Rise LivingStudent HousingSenior & 55+ LivingAffordable & Income-Restricted HousingPet-Friendly CommunitiesGated & Secure CommunitiesFurnished & Corporate HousingApartment BuildingApartment Rental AgencyApartment Complex
MAA Round Rock
Services
Luxury & High-Rise Living, Student Housing, Senior & 55+ Living
Reviews
379

The honest read

Residents and prospective tenants consistently praise Jackie Feliciano and the front office for welcoming, responsive help through the rental process. Grounds are clean, maintenance responds promptly, and the property sits within walking distance of schools and shopping. Countering this, a vocal minority report pest sightings, ongoing theft of bikes and vehicles with no visible security measures, and frustration over steep move-out charges and repair markups that feel disproportionate to the work.

Pool amenities exist but enforcement of noise rules appears inconsistent, leading to disruption for families seeking a quieter experience. One resident noted the complex does not aggressively charge for normal wear and tear, which stood out positively. Older appliances and higher electricity consumption have also been mentioned. Staff professionalism varies; the leasing office stands out while property management's response to security and behavioral concerns seems uneven.

Praised for
  • Staff professionalism and friendliness (Jackie Feliciano particularly praised)
  • Well-maintained grounds and amenities
  • Quick maintenance response and work order handling
  • Clean units at move-in
  • Good location near shopping and schools
Watch-outs
  • Pest issues (roaches reported in units)
  • Package and property theft with limited security
  • Excessive move-out fees and piecemeal charges
  • Pool noise and inconsistent rule enforcement
  • Questionable markup on repairs (mini blinds)
responsive-managementfriendly-staffwell-maintained-groundsgreat-amenitiesnoise-issuespackage-thefthidden-fees
Best for: Families wanting proximity to schools and shopping with on-site amenities.
Think twice if: Security concerns (theft) and inconsistent enforcement of community rules make it less suitable for those prioritizing safety and quiet common areas.

What this place gets right

  • Knowledgeable, responsive leasing office (Jackie Feliciano named repeatedly)
  • Comprehensive on-site amenities (pool, fitness, dog park, car wash)
  • Prompt maintenance and work order response
  • Walking distance to schools and HEB grocery store

Worth knowing

  • Jackie Feliciano (leasing staff) specifically named 9 times for professionalism and responsiveness
  • Sandra Leal (front desk) praised for customer service
  • Maintenance team noted as consistently helpful and timely
  • Move-out experience: one resident reported no aggressive wear-and-tear charges
  • Dog park includes wash station
  • On-site trail and nature areas mentioned
  • Covered parking standard

Reviews by category

Apartment Complex
Well-maintained grounds and amenities praised, but theft and noise enforcement concerns raised
Pet-Friendly Communities
Dog park with wash station available, but no mention of oversight of pet-related issues
Apartment Rental Agency
Leasing office staff, especially Jackie Feliciano, highly responsive and professional in rental application process

How it stacks up

  • Rated 4.5 against a 3.99 average across the 436 apartment rental agency businesses listed here.
  • Has more Google reviews than 94% of the businesses in this directory.

How we scored this

How We Score
Star rating 65
Review volume 100
Review recency 100
Review sentiment 61
Profile completeness 100
Verification 30

Rating breakdown

5
307
4
23
3
9
2
9
1
31

Contact

Address
1800 Plateau Vista Blvd, Round Rock, TX 78664
Open in Google Maps

Last verified 2026-07-17

Office hours

Monday
10:00-18:00
Tuesday
10:00-18:00
Wednesday
10:00-18:00
Thursday
10:00-18:00
Friday
10:00-18:00
Saturday
10:00-17:00
Sunday
Closed

As listed on Google.

Straight from their site

Services listed
Resort-style pool24-hour fitness centerPlaygroundDog parkIn-unit washer and dryerSmart home technologyBilingual staffCourtesy Officer
Published prices
1 bedroom apartments
starting at $1,123 - $1,363
2 bedroom apartments
starting at $1,408 - $1,623
3 bedroom apartments
starting at $1,883 - $1,898
Overall rent range
$1,123 - $3,893

As published by the business on its own website; not independently verified.

Enquire about MAA Round Rock

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Quick answers

Is Jackie Feliciano available for tours?
Jackie Feliciano has been consistently mentioned by residents as the primary leasing contact and has handled numerous tours outside regular office hours. No guarantee of availability, but she appears to be the go-to staff member.
What happens if I move out-will I be charged for normal wear and tear?
One resident reported not being charged for normal wear and tear at move-out, which stood out as unusual for them. However, another resident complained of extensive piecemeal move-out charges (cleaning, painting, appliance fees). Policies may vary; confirm in writing before signing.
Is the complex in a safe area with security?
Multiple residents report ongoing theft of bikes, balls, and vehicles with no visible security measures, despite a courtesy officer being listed on the website. Management's security response appears inconsistent.

Similar apartment complex nearby

Palm Valley Apartments
61

Palm Valley Apartments

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Staff friendliness and maintenance speed varied sharply. When present, newer maintenance staff have delivered swift pool repairs and prompt responses to non-emergency work orders. However, management communication collapsed for many residents: unanswered phones, delayed lease documents, and missed moving-day promises (washers, cleaning) recurred frequently. Grounds maintenance declined significantly; dog waste stations overflowed for weeks at a stretch, hallways collected bird droppings and stains uncleaned for months, dumpsters spilled garbage, and pest issues emerged. Amenities like the pool and hot tub closed for six months while still advertised. Recent leadership changes appeared to address some issues but have not yet stabilized the overall experience. This property attracts residents seeking affordability and location near Round Rock. A small cohort praise staff consistency and Raven's lease-signing support. However, sustained complaints about overflowing waste, unanswered phones, and incomplete pre-move-in commitments suggest deep operational strain. One long-term resident (since 2009) credited newer management (August 2025) and named technicians (Adam, Nate, Cameron, Andre) for positive momentum, but one-star reviews continued through February 2026, indicating progress has not yet held.

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The Palmer Apartment Homes
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The Palmer Apartment Homes

4.2(93)✓ Google-verified

Residents consistently praise the maintenance team's speed, leasing staff friendliness, and upkeep of grounds and common areas. John Smith and other leasing agents have earned multiple mentions for transparent, patient service. The location near H-E-B and CVS, plus amenities like the dog park and co-working center, draw regular positive comment. However, management's responsiveness breaks down on exit: one departing resident faced nearly $2,000 in unexplained fees (key fobs never received, undefined "trash bag" charges), multiple ignored calls and emails, and eventual debt collection. Others report ongoing noise issues, unresponsive management on complaints, and chronic EV charger unavailability. The contrast between front-line staff warmth and upper management's handling of disputes is stark.

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Rocking Horse Ranch
64

Rocking Horse Ranch

3.7(184)✓ Google-verifiedPublishes prices

Rocking Horse Ranch delivers a comfortable, quiet community with responsive day staff, clean common areas, and helpful amenities near shopping and dining. However, after-hours emergencies go unanswered for hours, non-urgent repairs drag on for weeks, and move-out disputes turn hostile when language barriers arise; long-term residents often leave frustrated by aggressive final charges.

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Last updated 2026-07-17