Five-star reviewers consistently praise Daniel and maintenance staff for same-day or quick repairs, and Martha for welcoming leasing tours. They describe clean grounds, good amenities, and fair pricing.
One-star reviewers report roaches and termites, unresponsive management, unprofessional leasing agent Kaitlyn, hidden fees at renewal, car towing without clear communication, and garage delays. A senior resident reports harassment and mold in their unit over months with no resolution.
Last verified 2026-07-17
As listed on Google.
Credentials claimed:Equal housing opportunity
As published by the business on its own website; not independently verified.
Staff at MAA Ashton Oaks earn consistent praise for responsiveness and personality. Leasing consultants like Jessica, Taylor, and Lenzee handle applications smoothly; maintenance (Ricardo, James, others) fix issues the same day. Residents highlight the manicured landscaping, quiet setting, and full amenities (24-hour gym, resort pool, jogging trail, coffee bar).
Residents consistently praise the maintenance team's speed, leasing staff friendliness, and upkeep of grounds and common areas. John Smith and other leasing agents have earned multiple mentions for transparent, patient service. The location near H-E-B and CVS, plus amenities like the dog park and co-working center, draw regular positive comment. However, management's responsiveness breaks down on exit: one departing resident faced nearly $2,000 in unexplained fees (key fobs never received, undefined "trash bag" charges), multiple ignored calls and emails, and eventual debt collection. Others report ongoing noise issues, unresponsive management on complaints, and chronic EV charger unavailability. The contrast between front-line staff warmth and upper management's handling of disputes is stark.
Staff friendliness and maintenance speed varied sharply. When present, newer maintenance staff have delivered swift pool repairs and prompt responses to non-emergency work orders. However, management communication collapsed for many residents: unanswered phones, delayed lease documents, and missed moving-day promises (washers, cleaning) recurred frequently. Grounds maintenance declined significantly; dog waste stations overflowed for weeks at a stretch, hallways collected bird droppings and stains uncleaned for months, dumpsters spilled garbage, and pest issues emerged. Amenities like the pool and hot tub closed for six months while still advertised. Recent leadership changes appeared to address some issues but have not yet stabilized the overall experience. This property attracts residents seeking affordability and location near Round Rock. A small cohort praise staff consistency and Raven's lease-signing support. However, sustained complaints about overflowing waste, unanswered phones, and incomplete pre-move-in commitments suggest deep operational strain. One long-term resident (since 2009) credited newer management (August 2025) and named technicians (Adam, Nate, Cameron, Andre) for positive momentum, but one-star reviews continued through February 2026, indicating progress has not yet held.
Last updated 2026-07-17
