Austin Apartment Reviews Guide
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Brushy Creek Village

Updated 2026-07-17 · 4,853 reviewed · 448 listed · Scored from 29 Google reviews · How we rank ›

4.0(29) 61 composite score See reviews on Google ✓ Google-verified
Luxury & High-Rise LivingSenior & 55+ LivingPet-Friendly CommunitiesGated & Secure CommunitiesFurnished & Corporate HousingApartment BuildingApartment Rental AgencyApartment Complex
Brushy Creek Village
Services
Luxury & High-Rise Living, Senior & 55+ Living, Pet-Friendly Communities
Reviews
29

The honest read

Staff (especially manager Bianca) earn consistent praise for responsiveness and friendliness, and maintenance typically handles work orders quickly. Safety and quiet atmosphere come through strongly across reviews. However, security deposit refunds have stalled for months without explanation, parking rules lack consistent enforcement, and some residents report pest control gaps and feel the complex needs updates.

Recent shift: A significant shift emerged within the past few years: early reviews (2016-2017) report smooth operations under different management, but recent reviews flag parking and deposit delays. One 1-year-old review alleges the property declined after a 2024 acquisition of adjacent apartments under the Brushy Creek name, with new management (Bianca and Lena) cited for unresponsiveness to complaints and possible retaliation.

Praised for
  • responsive management
  • friendly staff (Bianca, Lena noted)
  • fast maintenance response
  • peaceful and safe community
  • clean property
Watch-outs
  • parking enforcement issues
  • security deposit delays
  • pest control inconsistency
  • management retaliation claims
  • units feel dated
responsive-managementfriendly-stafffast-maintenancequiet-communitysafe-neighborhoodclean-facilitiesparking-issuespest-problemsoutdated-units
Best for: Residents seeking quick maintenance response and quiet community, less suitable for those needing flexible parking.
Think twice if: Parking enforcement is inconsistent; check out-move security deposit timelines before signing a lease.

What this place gets right

  • fast maintenance response
  • responsive and friendly management
  • peaceful and safe environment
  • convenient Round Rock location

Worth knowing

  • Bianca (manager) named for responsiveness and helpfulness across multiple reviews
  • Lena (property manager) mentioned for resident relations
  • Maintenance orders typically completed faster than expected (per review)
  • Security deposit refund delayed over three months without statement or explanation (one recent case)
  • Pest control charged monthly but only provided on request
  • One resident reported lease termination after leaving negative reviews

Reviews by category

Apartment Complex
Staff attentiveness and maintenance speed offset by parking and deposit handling gaps
Pet-Friendly Communities
Website lists pet-friendly community; no complaints or specific praise in reviews
Apartment Rental Agency
Office staff praised for friendliness but security deposit process lacks transparency

How it stacks up

  • Rated 4 against a 4.03 average across the 279 luxury & high-rise living businesses listed here.
  • Has more Google reviews than 8% of the businesses in this directory.

How we scored this

How We Score
Star rating 33
Review volume 64
Review recency 100
Review sentiment 48
Profile completeness 100
Verification 30

Rating breakdown

5
20
4
2
3
1
2
0
1
6

Contact

Address
1101 Sam Bass Cir, Round Rock, TX 78681

Last verified 2026-07-17

Office hours

Monday
08:00-17:00
Tuesday
08:00-17:00
Wednesday
08:00-17:00
Thursday
08:00-17:00
Friday
08:00-17:00
Saturday
10:00-17:00
Sunday
Closed

As listed on Google.

Straight from their site

Services listed
Swimming poolLaundry facilityCopy and fax servicesOne-bedroom apartmentsTwo-bedroom apartmentsPet-friendly community

As published by the business on its own website; not independently verified.

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Quick answers

How quickly are maintenance requests handled?
Residents report maintenance work orders are completed faster than expected, typically within a reasonable timeframe.
Is there visitor parking?
Visitor parking is available but enforcement is inconsistent; guests have been towed from spaces. Call the office for current parking rules.
What should I know before move-out?
Request a close-out statement in writing at move-out. One recent resident waited over three months for a security deposit refund without communication.

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Last updated 2026-07-17