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401 Teravista

Updated 2026-07-17 · 4,853 reviewed · 448 listed · Scored from 197 Google reviews · How we rank ›

3.6(197) 61 composite score See reviews on Google ✓ Google-verified
Luxury & High-Rise LivingStudent HousingPet-Friendly CommunitiesGated & Secure CommunitiesFurnished & Corporate HousingApartment BuildingApartment ComplexApartment Rental Agency
401 Teravista
Services
Luxury & High-Rise Living, Student Housing, Pet-Friendly Communities
Reviews
197

The honest read

Leasing staff like Alyssa earn consistent praise for walking first-time renters through tours and paperwork with patience and clarity. The property sits conveniently near Round Rock Outlets and transit lines, with a resort pool, fitness center, and modern unit finishes that appeal to many residents. However, maintenance backlogs run deep: repair requests sit for weeks, AC leaks linger after three visits, washing machines go unfixed for months, and broken dryer units pass move-in inspections. Security gates have not been repaired despite years of complaints, and several residents report package theft. Communication bottlenecks are severe-calls go unanswered, emails languish, and staff cite automation failures or overwhelming work queues. Billing complications around move-in concessions have forced residents to track credits manually and face double-rent charges on autopay.

Recent shift: Mixed sentiment pattern consistent across timeline; no marked recent improvement. Leasing team praise (Alyssa, staff names) appears across months; maintenance and billing complaints span from move-in (March 2024) through present (within 2 weeks).

Praised for
  • friendly, attentive leasing staff (particularly Alyssa)
  • good location near outlets and transit
  • clean amenities and common areas
  • modern unit features and layout
Watch-outs
  • slow maintenance response and unresolved repairs
  • unresponsive phone and email communication
  • non-functional security gates
  • package theft and safety concerns
  • unclear rent concession policies and billing errors
  • noise issues between units
responsive-managementunresponsive-maintenancefriendly-staffsafe-neighborhoodparking-issuespackage-theftnoise-issuesoutdated-units
Best for: First-time renters who prioritize leasing-team guidance and location over urgent maintenance needs.
Think twice if: Maintenance-heavy needs or desire for responsive emergency repairs; package security or gated-entry security if traveling frequently.

What this place gets right

  • personable leasing team (Alyssa noted for exceptional service)
  • convenient location near Round Rock Outlets and bus lines
  • resort-style pool and modern unit features

Worth knowing

  • Alyssa, Dara, Dylan, and Terrell named for strong leasing service
  • repair backlogs: AC leaks unresolved after three weeks and multiple visits, washing machine repair unattended for three weeks with 2000+ pending work orders
  • security gates remain non-functional despite years of resident complaints
  • rent concession credits require manual resident tracking on autopay; charges pull before credits apply
  • valet trash service and wifi included in rent but inconsistently delivered

Reviews by category

Apartment Complex
Modern finishes and resort amenities offset by chronic maintenance delays and poor emergency response.
Apartment Building
Leasing and tours praised; maintenance delivery falls far behind, with work queues cited at 2000+ orders.

How it stacks up

  • Rated 3.6 against a 3.99 average across the 437 apartment building businesses listed here.
  • Has more Google reviews than 60% of the businesses in this directory.

How we scored this

How We Score
Star rating 10
Review volume 100
Review recency 100
Review sentiment 43
Profile completeness 100
Verification 30

Rating breakdown

5
105
4
22
3
10
2
15
1
45

Contact

Address
401 Teravista Pkwy, Round Rock, TX 78665
Open in Google Maps

Last verified 2026-07-17

Office hours

Monday
09:00-18:00
Tuesday
10:00-18:00
Wednesday
09:00-18:00
Thursday
09:00-18:00
Friday
09:00-18:00
Saturday
10:00-17:00
Sunday
Closed

As listed on Google.

Straight from their site

Services listed
One-bedroom apartmentsTwo-bedroom apartmentsThree-bedroom apartmentsAttached garagesDetached garagesBuilt-in desksMedia alcovesCustom bookcases

As published by the business on its own website; not independently verified.

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Quick answers

Is 401 Teravista near public transit?
Yes; reviewers note the complex is on the bus line and walking distance to Round Rock Outlets.
How long do maintenance repairs typically take?
Reviews report weeks-long delays: AC repairs required three separate visits over nearly three weeks; a washing machine went undiagnosed for three weeks with maintenance citing 2000+ pending work orders.
Do move-in concessions apply automatically?
No. The business requires tenants to manually track and apply rent concessions, and autopay charges pull before credits are subtracted, resulting in over-billing on move-in month.

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Last updated 2026-07-17